Hello,
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Hi Nathaly. Here is a download of the field services guide - it has not been updated since GP2010, but can give you some good information:
https://www.microsoft.com/en-us/download/details.aspx?id=1412
You can add parts to service call.
You can add additional charges to call
you can have price different price and cost.
You can use one currency at a time for one call. if call is in Z-US$ then all the Expenses and Additional Charges will be in that currency.
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