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Service Contract Credit Memo

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Out client wants to create a service credit memo for a pre-paid service contract. He is able to create the service contract credit memo and then post it.

When we post a pre-paid service contract invoice, we can run the 'Post Prepaid Service Contract Entries' on a monthly basis to transfer the monthly revenue portion from pre-paid contract account to non-prepaid contract account. Issue we have is, when client post the service contract credit memo, entries posted with a batch job are not automatically reversed. Even if we run the batch job again, entries posted so far with the batch job are not getting reversed. 

Has anyone faced a similar situation and can someone suggest a possible solution.

Thanks in advance

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  • RE: Service Contract Credit Memo

    Thank you Vanessa. I will log this as a support request.

  • Verified answer
    RE: Service Contract Credit Memo

    Hello!,

    it looks like a bug.

    Please, log this same scenario as a support request to our Microsoft Support, so we can handle it, deal?

    Thank you very much in advance,

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