Service Contract Credit Memo

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Posted on by Hasith Wanniarachchi

Out client wants to create a service credit memo for a pre-paid service contract. He is able to create the service contract credit memo and then post it.

When we post a pre-paid service contract invoice, we can run the 'Post Prepaid Service Contract Entries' on a monthly basis to transfer the monthly revenue portion from pre-paid contract account to non-prepaid contract account. Issue we have is, when client post the service contract credit memo, entries posted with a batch job are not automatically reversed. Even if we run the batch job again, entries posted so far with the batch job are not getting reversed.

Has anyone faced a similar situation and can someone suggest a possible solution.

Thanks in advance

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Hasith Wanniarachchi 10 on at

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RE: Service Contract Credit Memo

Thank you Vanessa. I will log this as a support request.
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Vanessa Garcia on at

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RE: Service Contract Credit Memo

Hello!,

it looks like a bug.

Please, log this same scenario as a support request to our Microsoft Support, so we can handle it, deal?

Thank you very much in advance,