cant return an item off my PO

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Hi, we had 4 items on a PO - they were all received, 3 were returned...and 1 now needs to be returned but i cant pull it up... why? how can i return this?

the one that needs to be returned says OPEN PO..... but the below errors are what we get when we try to return :(

3817.error2.jpg

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Mahmoud Saadi 32,738 on at

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This is mainly because the receipt has already been consumed on the inventory level, other sales or inventory documents (SOP or Adjustment Out) have either allocated or already withdrawn part or all of the receipt. Therefore, when you you go to (Return) the system will respond with this error message stating that the quantities are not available.

You may need to consider other return type, which is "Inventory" and consider further manual adjustment to get things resolved properly.

Mr. Frank has an added value on this, check his article GPTip42day - The Purchase Receipts report

Your feedback is highly appreciated,

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Community Member on at

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I added units to inventory to make the quantity exceed the quantity sold, but I still cannot complete a returns transaction. The “Inventory” return type does not allow me to enter the PO number so that is no help. What are the “further manual adjustments” referred to below?

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Frank Hamelly | MVP... 46,627 Moderator on at

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Adding quantity will not resolve this for you. GP looks for the quantity received on the original receipt transaction to apply to the Return transaction. If you need to return product to the vendor, perform an Inventory or Inventory w/Credit Return Type, as Mahmoud suggests. Read the Help file accessed from within the Returns Transaction window for more guidance on this kind of transaction.

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Richard Whaley 25,195 on at

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The suggestions here point you in the correct direction. Whether to use the Return or the Inventory Return depends on whether the item has been used or not. If you receive an item from a PO and immediately need to return it, you can do a Return. If the item has been issued to a sales order or manufacturing and then returned to inventory, and Inventory Return must be used. It is hard to know which to use until you get the error above. Most people want to use the PO Return as it relates the item to the PO used to receive the item. Items in inventory that have been issued and returned to stock have now been received into inventory but not from the original PO. Thus an Inventory Return needs to be used to return these items to the vendor.

Our book Understanding Purchase Order Processing discusses this in detail. Check it out at www.accoladepublications.com

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