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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / [CRM 4] My ...
Microsoft Dynamics CRM (Archived)

[CRM 4] My "In progress" queue is overflowing!

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Posted on by MartinNr5 425

I have a hard time finding information (official or unofficial) about queues in CRM 4 and how they are supposed to work.

My "In progress" queue is full of items (tasks, e-mails, appointments, ect) and although I can close appointments and tasks, e-mail always remain "open".

How am I supposed to handle these items as do now want them littering my "In progress" queue?

TIA.

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  • MartinNr5 Profile Picture
    MartinNr5 425 on at
    Re: Re: Re: Re: [CRM 4] My "In progress" queue is overflowing!

    Thanks for clearing this up Patrick, very much appreciated!

  • Patrick Verbeeten Profile Picture
    Patrick Verbeeten 140 on at
    Re: Re: Re: [CRM 4] My "In progress" queue is overflowing!

    As long as you use the delete button in the queue view it will only remove the item from the queue. Just don't hit the delete button on the email it self.

  • MartinNr5 Profile Picture
    MartinNr5 425 on at
    Re: Re: [CRM 4] My "In progress" queue is overflowing!

    Ah, I was afraid that I'd delete the e-mail all together when doing so.

    Can I delete other items in the queue and not have them actually removed from CRM?

  • Patrick Verbeeten Profile Picture
    Patrick Verbeeten 140 on at
    Re: [CRM 4] My "In progress" queue is overflowing!

    To remove emails from a queue simply hit the delete button on the toolbar in the queue screen. This will remove the email from the queue, but not delete the actual message from the contact history etc.

    The reason this works like this is because received email have no explicit point when they are completed.

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