I'm trying to assist a customer wit the following display issues that result from dual monitors in a citrix environment:. What can be done to resolve the following issue?
We are running GP on a Citrix server. Intermittently, when a user logs on to Great Plains they can only see about 1/4" of the application window on the far right edge of their screen, and sometimes can not see it at all.
After troubleshooting, it appears that this could be caused when any user with a wide monitor or a double-monitor exits Great Plains with the application in a window on the right half of their screen(s). When the next person with a smaller, single monitor logs in, Great Plains loads so far off to the right that they cannot access the application window.
When this happens, the GP icon appears in the Taskbar. Sometimes users can right-click it and select an option to "maximize the window", but most of the time this is not in the list of options. (I don't know if this is based on the PC operating system.) Generally the only available option is to "Exit Application."
Thanks,
Beth
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