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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Nav Crashing errors
Small and medium business | Business Central, N...
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Nav Crashing errors

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Posted on by SD-04060736-0 9
Hello Everyone! 
 
I have a user where when they minimize the window for NAV it will crash the application when trying to load it back up.
 
Any help is appreciated and here are the error logs I found on event manager below:
The description for Event ID 0 from source MicrosoftDynamicsNAVClient cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

 

Type: Microsoft.Dynamics.Nav.Client.NavClientClosingException

Fatal: False

ShowError: True

Message: <ii>Could not open the company. The following message was returned: [ISV] 2 Active Sessions is over 1 Total Sessions.</ii>

StackTrace:

     at Microsoft.Dynamics.Nav.Client.Builder.CompanyInitializer.OpenCompany(String companyName, Boolean overridePersonalization)

     at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSessionInitializer.InitializeCore()

     at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSessionInitializer.Initialize()

     at Microsoft.Dynamics.Framework.UI.UISession.Initialize()

     at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.InitializeUISession()

     at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.InitCore()

     at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.InitCore()

     at Microsoft.Dynamics.Framework.UI.ClientSessionCore.Init()

     at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.Run()

     at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(Func`1 execute)

Source: Microsoft.Dynamics.Nav.Client.Builder

HResult: -2146233088

----------------------------------

Type: Microsoft.Dynamics.Nav.Types.Exceptions.NavNCLDialogException

AutomationId: 000001a1-0000-0007-0805-0000836bd2d2

SuppressMessage: False

DiagnosticsSuppress: False

SuppressExceptionCreatedEvent: False

FatalityScope: Call

Message: <ii>[ISV] 2 Active Sessions is over 1 Total Sessions.</ii>

StackTrace:

     at Microsoft.Dynamics.Nav.Client.ConnectionStateManager.CallServer[T](BeginCallServerMethod beginCallServerMethod, EndCallServerMethod`1 endCallServerMethod, ServerCallOptions options)

     at Microsoft.Dynamics.Nav.Client.ServiceConnection.CallServer[T](BeginCallServerMethod beginCallServerMethod, EndCallServerMethod`1 endCallServerMethod)

     at Microsoft.Dynamics.Nav.Client.ServiceConnection.OpenCompany(String companyName, Boolean overridePersonalization)

     at Microsoft.Dynamics.Nav.Client.Builder.CompanyInitializer.OpenCompany(String companyName, Boolean overridePersonalization)

Source: Microsoft.Dynamics.Nav.Client.ServiceConnection

HResult: -2146233088

----------------------------------

Type: Microsoft.Dynamics.Nav.Types.Exceptions.NavNCLDialogException

AutomationId: 000001a1-0000-0007-0805-0000836bd2d2

SuppressMessage: False

DiagnosticsSuppress: False

SuppressExceptionCreatedEvent: False

FatalityScope: Call

Message: <ii>[ISV] 2 Active Sessions is over 1 Total Sessions.</ii>

StackTrace:

     at Microsoft.Dynamics.Nav.Runtime.NavDialog.ALError(Guid automationId, String message, NavValue[] values)

     at Microsoft.Dynamics.Nav.BusinessApplication.Codeunit417.CheckTotalSessions_Scope.OnRun()

     at Filter.InvokeWithFilter(NavMethodScope )

     at Microsoft.Dynamics.Nav.Runtime.NavMethodScope.Run()

     at Microsoft.Dynamics.Nav.BusinessApplication.Codeunit417.CheckTotalSessions()

     at Microsoft.Dynamics.Nav.BusinessApplication.Codeunit417.AfterOpenCompany_Scope.OnRun()

     at Filter.InvokeWithFilter(NavMethodScope )

     at Microsoft.Dynamics.Nav.Runtime.NavMethodScope.Run()

     at Microsoft.Dynamics.Nav.BusinessApplication.Codeunit417.AfterOpenCompany()

  --- End of stack trace from previous location where exception was thrown ---

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

     at Microsoft.Dynamics.Nav.EventSubscription.NavEventScope.CallEventSubscriberInternal(NavEventSubscription subscriber, NavApplicationObjectBase subscriberInstance, Object[] parameters)

     at Microsoft.Dynamics.Nav.EventSubscription.NavEventScope.CallEventSubscriber(NavApplicationObjectBase callingApplicationObject, NavEventSubscription subscriber, NavApplicationObjectBase subscriberInstance, Object[] parameters)

     at Microsoft.Dynamics.Nav.EventSubscription.NavEventScope.ProcessCallToTypeAndManualSubscriptions(NavApplicationObjectBase callerApplicationObject, NavEventSubscription[] subscriptions, PrepareParametersCallBack prepareParameters)

     at Microsoft.Dynamics.Nav.Runtime.NavMethodScope.OnRunEvent()

     at Filter.InvokeWithFilter(NavMethodScope )

     at Microsoft.Dynamics.Nav.BusinessApplication.Codeunit1.OnAfterCompanyOpen()

     at Microsoft.Dynamics.Nav.BusinessApplication.Codeunit1.CompanyOpen_Scope.OnRun()

     at Filter.InvokeWithFilter(NavMethodScope )

     at Microsoft.Dynamics.Nav.Runtime.NavMethodScope.Run()

     at Microsoft.Dynamics.Nav.BusinessApplication.Codeunit1.CompanyOpen()

     at Microsoft.Dynamics.Nav.BusinessApplication.Codeunit1.OnInvoke(Int32 memberId, Object[] args)

     at Microsoft.Dynamics.Nav.Runtime.NavCodeunit1.Invoke(Int32 methodId, Object[] arguments)

     at Microsoft.Dynamics.Nav.Runtime.SessionTransactionManager.TransactionScope(Action code)

     at Microsoft.Dynamics.Nav.Diagnostic.NavDiagnostics.<>c__DisplayClass47_0.<SendTraceTagOnThreshold>b__0()

     at Microsoft.Dynamics.Nav.Diagnostic.NavDiagnostics.SendTraceTagOnThreshold[T](String tag, Category category, Verbosity verbosity, Int32 threshold, Func`1 action, String message, Object[] parameters)

     at Microsoft.Dynamics.Nav.Runtime.NavSession.OpenCompany(String companyName, Boolean updateUserPersonalization, Boolean openedForRenameOrDelete)

     at Microsoft.Dynamics.Nav.Service.NSService.OpenCompany(String companyName, Boolean overridePersonalization)

     at SyncInvokeOpenCompany(Object , Object[] , Object[] )

     at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

     at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.ErrorMappingCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)

Source: Microsoft.Dynamics.Nav.Ncl

HResult: -2146233088

 

The system cannot find the file specified

 

Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 11.0.20348.0, time stamp: 0x5a6ba762

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0x80131623

Fault offset: 0x00007ffdb3f13966

Faulting process ID: 0x0x2710

Faulting application start time: 0x0x1DAB25FD8B18A7E

Faulting application path: C:\Program Files (x86)\Microsoft Dynamics NAV\110\RoleTailored Client\Microsoft.Dynamics.Nav.Client.exe

Faulting module path: unknown

Report ID: 4cc7f5b0-62e4-4289-b61b-0dfb2fe11eea

Faulting package full name: 

Faulting package-relative application ID:

 

 

Application: Microsoft.Dynamics.Nav.Client.exe

Framework Version: v4.0.30319

Description: The application requested process termination through System.Environment.FailFast(string message).

Message: Value does not fall within the expected range.

Stack:

   at System.Environment.FailFast(System.String)

   at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(System.Exception, Boolean)

   at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.WinFormsDispatcherUnhandledException(System.Object, Microsoft.Dynamics.Framework.UI.DispatcherUnhandledExceptionEventArgs)

   at Microsoft.Dynamics.Framework.UI.WinForms.WinFormsDispatcher.HandleDispatcherException(System.Object, System.Exception)

   at System.Windows.Forms.Application+ThreadContext.OnThreadException(System.Exception)

   at System.Windows.Forms.Control.WndProcException(System.Exception)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.NativeWindow.DefWndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

   at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunMessagePump()

   at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunCore()

   at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(System.Func`1<Int32>)

   at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(System.Func`1<Int32>)

   at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.RunCore()

   at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.Run(Boolean)

   at Microsoft.Dynamics.Nav.Client.Program.Main(System.String[])

  • CU05061608-0 Profile Picture
    CU05061608-0 5 on at
    Nav Crashing errors

    Hello Everyone,

    I have a user experiencing an issue where minimizing the NAV window causes the application to crash when trying to restore it.

    Any assistance is appreciated. Below are the error logs I found in the Event Manager:

    Solution Steps:

    1. Check System Requirements:
      Ensure that the user's system meets the minimum requirements for NAV. Sometimes, insufficient resources can cause the application to crash.

    2. Update NAV:
      Make sure you are running the latest version of NAV. Updates often contain bug fixes and performance improvements that can resolve such issues.

    3. Graphics Drivers:
      Update the graphics drivers on the user’s system. Outdated or corrupted graphics drivers can cause rendering issues when minimizing and maximizing applications.

    4. Check for Add-Ins:
      Disable any add-ins or customizations in NAV. Add-ins might not handle window state changes properly and can lead to crashes.

    5. Event Log Analysis:
      Review the error logs in detail. Look for any specific error codes or messages that could indicate what is causing the crash. Here’s a guide on how to interpret common Event Viewer errors:

      • Navigate to Event Viewer > Windows Logs > Application
      • Look for errors related to NAV
      • Note the details such as the Event ID and Source

    6. Reset NAV Preferences:
      Try resetting the user-specific settings in NAV. Sometimes, corrupted preferences can cause instability:

      • Locate the settings/configuration file for NAV
      • Rename or delete the file to reset settings

    7. User Profile:
      Test with a different user profile. Sometimes, the issue can be user-specific due to corrupted profile settings.

    8. Compatibility Mode:
      Run NAV in compatibility mode:

      • Right-click on the NAV shortcut
      • Select Properties > Compatibility tab
      • Check Run this program in compatibility mode for: and select an older version of Windows

    9. Reinstallation:
      As a last resort, uninstall and then reinstall NAV. This can resolve issues related to corrupted installation files.

    casinoplinko.com

    If the problem persists after these steps, please share the specific error logs for further analysis.

  • SD-04060736-0 Profile Picture
    SD-04060736-0 9 on at
    Nav Crashing errors
    Hello ZHU,
     
    Thank you for your response.
     
    I don't think it may be a license issue as the user is already logged into NAV and able to work, the issue occurs when the window is minimized and the application will crash and shut itself down.
     
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 78,884 Super User 2025 Season 1 on at
    Nav Crashing errors
    I'm not sure, the error message below looks like a license issue. Exceeded maximum number of users that may access NAV.
    "2 Active Sessions is over 1 Total Sessions"
     
    Hope this can give you some hints.
    Thanks.
    ZHU

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