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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Field Service Schedule...
Microsoft Dynamics CRM (Archived)

Field Service Schedule Board not working with unified interface disabled?

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Posted on by rskadk1 886

Hi,

I have an issue that the field service schedule board is not working with unified interface disabled.

I have turned off the unified interface, due we cannot work with this in our company.

However there is an issue loading the schedule board. I had to edit the legacy Dynamics 365 sitemap to access is, since it apparently is a separate url, and not an entity. And it's only added as default to the unified interface...

This is the error i'm getting when assessing it..

4152.error.JPG

If I clock "ok" it just loading forever...

0871.schedule.JPG

I have added it to sitemap by copying the xml from the unified sitemap and adding it to the legacy dynamics 365 sitemap..

5228.sitemap.JPG

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I have the same question (0)
  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    Hello,

    You could try some of these possible fixes - www.daymandynamics.com/schedule-board-health-check-and-possible-fixes

  • StefanS365 Profile Picture
    StefanS365 3,575 Most Valuable Professional on at

    Hi there,

    Microsoft is moving forward with the unified interface, so the web interface has/will become legacy.

    The schedule board is an example of this development. It is optimized for the unified interface.

  • rskadk1 Profile Picture
    rskadk1 886 on at

    Allright, So it seems like my only option is to use CRM 8.X, and wait some years until Microsoft have refined the unified interface. I think they are doing the same mistake as with windows 10. This was also intended that the PC and tablet should work similar. But this newer worked optimal, and was ineffective. Recently Microsoft have moved the windows 10 platform more towards windows 7 (GUI) to make it more productive.

  • rskadk1 Profile Picture
    rskadk1 886 on at

    When was this actually changed? If I look at this recent article from ‎02‎/‎15‎/‎2019, the field service can be assessed from the legacy menu...

    docs.microsoft.com/.../install-field-service

  • Suggested answer
    StefanS365 Profile Picture
    StefanS365 3,575 Most Valuable Professional on at

    I've asked Ben Volmer, and his reply is:

    Hi Ben,

    I've got a question.

    Do you know if it's (still) possible to use the Schedule Board of Field Service in the legacy web interface?

    Thanks for your help.

    Best regards,

    Stefan

    Ben Vollmer sent the following message at 12:55 PM

    Hey Stefan -

    Field Service 7.5 is still legacy. It is scheduled for off support in 10 months. So I wouldn't do it if at all possible.

    Ben

  • rskadk1 Profile Picture
    rskadk1 886 on at

    Hi Stefan,

    Thanks for your answer. Who is Ben Volmer? I guess he is a thrusted source working at Microsoft Field Service?

  • Verified answer
    StefanS365 Profile Picture
    StefanS365 3,575 Most Valuable Professional on at

    Please look him up in LinkedId ;-)

  • StefanS365 Profile Picture
    StefanS365 3,575 Most Valuable Professional on at

    Please mark as verified if the answer is helpful.

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