CRM portal down after deleting unwanted webpages

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Posted on by edev

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I did a terrible mistake by deleting unwanted webpages in CRM portal which has changed the behaviour of the portal and the complete portal is down. I m not able to access anything. Can someone please help me in resolving this?

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Shaminderpal Singh 1,565 on at

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RE: CRM portal down after deleting unwanted webpages

Hi -

You can reset Portal from Admin center and then reprovision it. It will recreate those records. Follow below link:

docs.microsoft.com/.../reset-portal

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RaviKashyap 55,410 Moderator on at

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RE: CRM portal down after deleting unwanted webpages

If you don't want to go for above suggested reset option then you have to manually create the web pages you have created. If you have any test portal, you can compare the web pages and create it accordingly.

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edev 117 on at

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RE: CRM portal down after deleting unwanted webpages

Hi Ravi and Shaminder, thanks for the response. This we resolved by importing the existing webpages from production and it solved the issue.

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alahlou 90 on at

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RE: CRM portal down after deleting unwanted webpages

hello,

if you are yusing enligne instance try to restore the last backup of the instance on : port.crm4.dynamics.com/.../Index.aspx.

steps :

docs.microsoft.com/.../backup-restore-instances

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Community Member on at

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RE: CRM portal down after deleting unwanted webpages

You need to backup and restore to the version that the portal was working fine.

Here is a MS link on how to :

docs.microsoft.com/.../backup-restore-instances

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