Error: "Prepayment Invoice must be equal to 'No' in Purchase invoice header..."

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Posted on by joshtechsolutions

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Hi Community,

I was trying to reverse Posted Prepayment and I clicked on create credit Memo and the following error came out. May I know what does it mean and how to rectify it?

Thank you !

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Microsoft Dynamics NAV

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Ramiz 628 on at

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Hi,

You can post the prepayment credit memo from the actual order.

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joshtechsolutions 5,067 on at

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Hi Ramiz

My BC is 14.13, my interface is different from yours, my NAV BC don't have the Post > Post Credit Memo.

It just have that Create Credit Memo icon.

Thank you.

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Ahmad Subhani 697 on at

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Reversal of Normal Invoices are Different from the Prepayment Invoices

Normal Invoices can be reversed from Posted sales invoice or directly create Credit Memo

Prepayment Invoices are reversed from Sales Order

Same for the Purchases

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Valentin Castravet 32,689 Super User 2026 Season 1 on at

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Your interface will look a little different but it should still have the same functionality. In the order, what do you see under prepayments?

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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YUN ZHU 100,919 Super User 2026 Season 1 on at

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You are using Windows client. This function has been available since the NAV. If you cannot find it, it may be hidden. You can use the function in the upper left corner to edit the UI. I am sorry that I do not have this version of the environment and cannot provide screenshots.

Hope this can give you some hints.

Thanks.

ZHU

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joshtechsolutions 5,067 on at

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Hi All,

Thank you so much for your help.

I realized that I was looking at the wrong page.

I was expecting the Purchase Credit Memo to be on the Posted Purchas Credit Memo page.

But it was actually on the Purchase Order page itself.

Case closed.

P.S. I have selected the correct answer, but it seems like the forum is not making it the Answered Post.

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