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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / User accidentally upda...
Microsoft Dynamics GP (Archived)

User accidentally updated Unit price on Sales order Line item

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Posted on by wperkinson3 2

A user when fulfilling line items on an order mistakenly updated the unit price.

They did not catch the mistake until after they had completed the sales order.

Is there a way to re-open the sales order to correct the issue?

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I have the same question (0)
  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: User accidentally updated Unit price on Sales order Line item

    If you have not turned the order into an invoice you can pull up the order and correct the unit price. Transaction->Sales->Sales Transaction Entry

  • wperkinson3 Profile Picture
    wperkinson3 2 on at
    RE: User accidentally updated Unit price on Sales order Line item

    Unfortunately, it has been invoiced.

    The invoice is correct, but the sales order is wrong.  Not real sure how they managed to make this happen.

  • Verified answer
    Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: User accidentally updated Unit price on Sales order Line item

    If the order has moved to history you will need to correct the sell price using SSMS.

  • Tim Wappat Profile Picture
    Tim Wappat 5,703 on at
    RE: User accidentally updated Unit price on Sales order Line item

    Also means updating your taxes and totals.

    You should be reporting from your invoicing for this reason.

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