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Sales price lists stopped working

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Posted on by jano34578

Hello everybody,

We have implemented customer price groups on customers and price list for those price groups.

It worked well for a couple of weeks. But all of a sudden we only get the unit price on all sales quotes.

When looking at the fact box to the left on a sales quote, there is now the number Zero on on sales prices, despite the customer belonging to a price group offering prices for the product in question.

The same setup worked before, but I think it did stop after we started subscribing to exchange rates Screenshot-2022_2D00_10_2D00_05-at-23.34.31.png . Not sure about exactly what has caused it to stop working,

Any idea how to trouble shoot this?

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Dynamics 365 Business Central

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Inge M. Bruvik 1,111 Moderator on at

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Maybe you can show how your price lists are configured?

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YUN ZHU 95,763 Super User 2025 Season 2 on at

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Hi, Please check the Starting Date and Ending Date of the price first.

Another possibility is whether the new sales pricing experience feature has been enabled?

More detials: https://learn.microsoft.com/en-us/dynamics365-release-plan/2020wave2/smb/dynamics365-business-central/use-new-sales-pricing-experience-

Hope this helps.

Thanks.

ZHU

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jano34578 33 on at

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Thanks for questions & all good ideas .

The New price list experience is enabled from what I understand:

Here is the setup of a price list, note the "lower" price

Here is the setup of a customer that has the price list assigned via customer price group

Here is a quote, but the price get wrong, what ends up on the quote is the unit price from the item card, not the price from the price list:

What is confusing is that it did work correctly for a while but ceased to do so for unknown reason (to me)...

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Inge M. Bruvik 1,111 Moderator on at

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That looks very strange from the if you have provided.

I would have tried to run the verify lines function in the price list and see if that changes anything.

Do you have any customization in your solution?

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jano34578 33 on at

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I have tried verify lines, it does not change anything, still the same.

We do not have any customisations, it is complete vanilla. Just ordinary configs in my opinion...

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Nitin Verma 21,708 Moderator on at

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Please check after disabling the Invoice Disc. from the price page and then remove the sales line and enter it again.

Thanks

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jano34578 33 on at

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Hi,

I did switch off Invoice discount on item card, it did not help.

Also, @YUN ZHU, I tried to add price list starting and ending date, but it makes no difference,

Thanks,

Jan

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Nitin Verma 21,708 Moderator on at

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Have you deleted the Item Line and put it again after set the prices.

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jano34578 33 on at

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Hello

I did a completely new sales quote,

The system does not discover the alternative sales price for some reason, se screenshot,

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Nitin Verma 21,708 Moderator on at

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Hi

Can you resolve this too? I know it should not make any difference but for try.

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