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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Web to Case from Socia...
Microsoft Dynamics CRM (Archived)

Web to Case from Social Networks

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Posted on by Mohd Tahir 676

I have seen in Sales force a feature using which we can create automated cases from Social Network site. Say for example someone mentions @Uber  on Facebook and writes something along with that (may be an issue he faced) , for this automatically a case gets created in a queue (Web). Which also holds the content written by the user in a description field. Is there a way we could accomplish the same in Microsoft CRM Dynamics 365? 

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  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at

    Hi Mohd,

    Please have a look at Microsoft Social Engagement feature.

    https://technet.microsoft.com/en-us/library/dn659847.aspx

    Below page explains the steps to create a record in Dynamics 365 record from a social post.

    https://www.microsoft.com/en-us/dynamics/social-engagement-help-and-training/create-a-dynamics-365-record-from-a-social-post.aspx

    You can have look at the licencing requirements from below link.

    https://www.microsoft.com/en-us/dynamics/social-engagement-help-and-training/manage-licenses-for-social-engagement.aspx

    Cheers,

    Nadeeja

    If the answer solves your problem, please mark as Verified. Thanks.

    My Blog: http://dyn365apps.com/ - Follow me on Twitter: https://twitter.com/dyn365apps

    LinkedIn: https://www.linkedin.com/in/nadeeja

  • Suggested answer
    AbiRami Profile Picture
    AbiRami 516 on at

    Hi,

    yes we have the feature to create case records automatically

    Refer the link below

    crmbook.powerobjects.com/.../automatic-case-creation

    Automatically create a case from an email

    www.microsoft.com/.../automatically-create-a-case-from-an-email-customer-service.aspx

    Thanks

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