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I have seen in Sales force a feature using which we can create automated cases from Social Network site. Say for example someone mentions @Uber on Facebook and writes something along with that (may be an issue he faced) , for this automatically a case gets created in a queue (Web). Which also holds the content written by the user in a description field. Is there a way we could accomplish the same in Microsoft CRM Dynamics 365?
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Hi,
yes we have the feature to create case records automatically
Refer the link below
crmbook.powerobjects.com/.../automatic-case-creation
Automatically create a case from an email
www.microsoft.com/.../automatically-create-a-case-from-an-email-customer-service.aspx
Thanks
Hi Mohd,
Please have a look at Microsoft Social Engagement feature.
https://technet.microsoft.com/en-us/library/dn659847.aspx
Below page explains the steps to create a record in Dynamics 365 record from a social post.
You can have look at the licencing requirements from below link.
Cheers,
Nadeeja
If the answer solves your problem, please mark as Verified. Thanks.
My Blog: http://dyn365apps.com/ - Follow me on Twitter: https://twitter.com/dyn365apps
LinkedIn: https://www.linkedin.com/in/nadeeja
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