web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Web to Case from Socia...
Microsoft Dynamics CRM (Archived)

Web to Case from Social Networks

(0) ShareShare
ReportReport
Posted on by Mohd Tahir 676

I have seen in Sales force a feature using which we can create automated cases from Social Network site. Say for example someone mentions @Uber  on Facebook and writes something along with that (may be an issue he faced) , for this automatically a case gets created in a queue (Web). Which also holds the content written by the user in a description field. Is there a way we could accomplish the same in Microsoft CRM Dynamics 365? 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at

    Hi Mohd,

    Please have a look at Microsoft Social Engagement feature.

    https://technet.microsoft.com/en-us/library/dn659847.aspx

    Below page explains the steps to create a record in Dynamics 365 record from a social post.

    https://www.microsoft.com/en-us/dynamics/social-engagement-help-and-training/create-a-dynamics-365-record-from-a-social-post.aspx

    You can have look at the licencing requirements from below link.

    https://www.microsoft.com/en-us/dynamics/social-engagement-help-and-training/manage-licenses-for-social-engagement.aspx

    Cheers,

    Nadeeja

    If the answer solves your problem, please mark as Verified. Thanks.

    My Blog: http://dyn365apps.com/ - Follow me on Twitter: https://twitter.com/dyn365apps

    LinkedIn: https://www.linkedin.com/in/nadeeja

  • Suggested answer
    AbiRami Profile Picture
    AbiRami 516 on at

    Hi,

    yes we have the feature to create case records automatically

    Refer the link below

    crmbook.powerobjects.com/.../automatic-case-creation

    Automatically create a case from an email

    www.microsoft.com/.../automatically-create-a-case-from-an-email-customer-service.aspx

    Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans