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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email Campaigns using ...
Microsoft Dynamics CRM (Archived)

Email Campaigns using Email Engagement Capabilities

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Posted on by Anuar 25

Hi everyone. Is it possible to create an email blast with quick campaigns and use the Email Engagement feature to follow up message interactions (opened messages)?

Thanks in advance!!

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  • Anuar Profile Picture
    Anuar 25 on at
    RE: Email Campaigns using Email Engagement Capabilities

    Thanks Adrian,

    I opened a case with Microsoft and this functionality is definitely not enabled for mass emails. In fact, the option is to use third-party applications as you suggested.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Email Campaigns using Email Engagement Capabilities

    Hi Anuar,

    Dynamics 365 for Marketing and ClickDimensions are good options for email marketing campaigns.

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