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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / User can only login wi...
Small and medium business | Business Central, N...
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User can only login with Private browser

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Posted on by ERPlatanos 73

Has anybody had this issue today?

My customer had troubles logging in to Business Central. I was able to get into his environment on my end and figured it was a caching issue.

Closing the browser and restarting did not change the user's inability to login.

We tried using incognito browser, which works. Still unable to login with the regular browser and assuming it is an issue with the recent BC release wave?

Any thoughts?

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,812 Moderator on at

    Hi,

    I have not found any issue till then, everyone is logging correctly, may be if you are using Chrome and its coming in only single machine, you can try re-install it.

    Thanks.

  • Suggested answer
    Ben Baxter Profile Picture
    Ben Baxter 7,282 Super User 2026 Season 2 on at

    They likely have a personal Microsoft Account that is signed in.  The can click the User Profile icon and select Switch Account, or they can sign out of all Microsoft accounts and log in again.  The issue is BC is trying to authenticate on the wrong Microsoft profile, which is why the Private browser works is because none of the credentials are saved.

  • ERPlatanos Profile Picture
    ERPlatanos 73 on at

    Thanks for replies.

    There was an outage yesterday, due to 2023 Release Wave 1. This caused some customers to have caching issues, but was soon fixed by Microsoft.

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