Skip to main content

Notifications

Community site session details

Community site session details

Session Id :
Microsoft Dynamics GP (Archived)

Payment amount can not be greater then the document amount on a Return

(0) ShareShare
ReportReport
Posted on by

HI guys,

When i sync a return from Magento to GP,im getting this ERROR how can i solve this ?Please do help

*This post is locked for comments

  • Community Member Profile Picture
    on at
    RE: Payment amount can not be greater then the document amount on a Return

    Hi Leslie,

    My input string is like below.

    Please see the message and verify

    " {"Customer":{"AddressEntity":[{"SourceAddressId":"227501","TargetAddressId":"PRIMARY","TargetCustomerId":"50842907","Title":null,"FirstName":"David","LastName":"Garfield","Name":"","EmailAddress":"dave@garfieldsbeverage.com","City":"Norridge","AddressLine1":"4601 N Harlem Ave","AddressLine2":" ","AddressLine3":"","AddressLine4":"","StateCode":"IL","CountryCode":"US","CountryName":"United States","Zip":"60706","PhoneNumber1":"7084571000","PhoneNumber2":null,"PhoneNumber3":null,"FaxNumber":"0000000000","IsDefaultBillingAddress":true,"IsDefaultShippingAddress":true,"CompanyName":"Garfield's Beverage Warehouse","LastUpdated":"2018-02-22 18:29:58","StoreId":0,"IsSaveInAddressBook":true,"IsBilling":true,"IsShipping":true,"ValidationMessage":"","UserDefined":null,"DeliveryInstructions":null}],"CustomerGroupEntity":{"SourceCustomerGroup":"9","TargetCustomerGroup":null,"CustomerGroup":"LSC-TAXABLE","CustomerGroupDescription":"LSC-TAXABLE","SourcePriceLevel":"BASE","TargetPriceLevel":"BASE","UserDefined":null},"SourceCustomerId":"141316","TargetCustomerId":"50842907","Title":null,"FirstName":"David","MiddleName":null,"LastName":"Garfield","EmailAddress":"dave@garfieldsbeverage.com","IsGuestCustomer":false,"PriceLevel":null,"CompanyName":null,"TaxRegistrationNumber":null,"Currency":null,"IsActive":true,"CreditLimitAmount":null,"CreditLimitType":null,"CreditLimitPeriods":null,"CreditLimitPeriodAmount":null,"FinanceChargeAmount":null,"FinanceChargePercent":null,"CreatedDate":"2018-02-22","LastUpdated":"2018-02-22","ValidationMessage":null,"UserDefined":null,"SalesPerson":null,"MagentoCustomerId":null,"IsChild":false,"BusinessType":"Retail","AllowLocalDelivery":"0","POStatus":null,"PONumber":null,"Warehouse":null,"OnHold":"N"},"Items":[{"TierPrice":[],"Name":"TCP 15 Watt 48\" T8 Linear LED 3500K 1650 Lumen 82 CRI Medium Bipin (G13) Base Glass Tube (LED4T815IS35K)","SKU":"LED4T815IS35K","Description":"TCP 15 Watt 48\" T8 Linear LED 3500K 1650 Lumen 82 CRI Medium Bipin (G13) Base Glass Tube (LED4T815IS35K)","ParentSKU":null,"ShortDescription1":"TCP 15 Watt 48\" T8 Linear LED 3500K 1650 Lumen 82 CRI Medium Bipin (G13) Base Glass Tube (LED4T815IS35K)","ShortDescription2":null,"Quantity":null,"CostPrice":null,"LastUpdated":"2018-03-03 03:58:29","Notes":null,"DepartmentId":null,"CategoryId":false,"SpecialPrice":"6.9500","UnitPrice":"6.9500","SalePrice":"6.9500","SaleStartDate":null,"SaleEndDate":null,"UnitOfMeasure":"EA","ItemType":"simple","GiftType":null,"QuantityOrdered":2,"SupplierId":null,"Weight":"1.0000","TaxType":"0","DateCreated":"2016-07-11 14:56:11","IsActive":1,"Status":"1","DiscountReasonCodeId":null,"DefaultDiscountReasonCode":null,"DiscountAmount":0,"IsTierPriceApplied":true,"VoucherNumber":null,"GiftcardAmount":0,"SendTo":null,"StoreId":"0","AllowBackOrder":null,"ChildItems":null,"AttributeSet":null,"ICSPStatus":null,"ReturnableStatus":null,"CloseOut":null,"UserDefined":null,"WareHouseQuantity":null,"QtyReturned":2,"Comment":"Damaged","ReturnQuantityType":"service","OriginalPrice":null}],"Payment":[{"PaymentName":"gene_braintree_creditcard","CreditCardNumber":"9761","CVV":null,"ExpiryMonth":"01","ExpiryYear":"2021","PaymentAmount":"732.5200","CardType":"Visa","TransactionNumber":null,"UserDefined":null}],"Invoice":null,"Shipment":null,"SourceOrderId":"336557","TargetOrderId":"G0185590","SourceReturnId":"25226","TargetReturnId":"","DiscountAmount":0,"StoreId":0,"ShiptoId":null,"TransactionNumber":null,"ShippingChargeOnOrder":0,"ShippingTrackingNumber":null,"Comment":"ON: G0185590;line: LED4T815IS35K-Damaged;CT:;","SubTotal":0,"GrandTotal":0,"TaxAmount":"0.0000","OrderStatus":"New","Shippingmethod":"standardrate_standardrate","CarrierName":null,"DiscountCode":null,"Currency":null,"ValidationMessage":null,"CreatedDate":"2018-03-08","LastUpdated":"2018-03-08","IsOrderCustomWorkFlow":false,"ExternalOrderId":null,"OrderIncrementId":null,"Origin":"website","UserDefined":null,"SalesPerson":{"SalespersonId":"HOUSE","SalesTerritoryID":"NC","Email":"HOUSEAccts@LightingSupply.com","FirstName":"House","MiddleName":null,"LastName":"","CommissionApplyTo":"sales","GpOrderId":null,"Commission_Onorder":null,"GpCustomerId":null,"Inactive":1,"Percent":"0","AddressLine1":null,"AddressLine2":null,"AddressLine3":null,"AddressLine4":null,"StateCode":null,"CountryCode":null,"CountryName":null,"Zip":null,"PhoneNumber1":null,"PhoneNumber2":null,"PhoneNumber3":null,"FaxNumber":null,"AddressEntity":[{"SourceAddressId":null,"TargetAddressId":null,"TargetCustomerId":null,"Title":null,"FirstName":"House","LastName":"","Name":null,"EmailAddress":null,"City":"","AddressLine1":"","AddressLine2":"","AddressLine3":"","AddressLine4":"","StateCode":"","CountryCode":"","CountryName":null,"Zip":"","PhoneNumber1":"","PhoneNumber2":"","PhoneNumber3":"","FaxNumber":"","IsDefaultBillingAddress":false,"IsDefaultShippingAddress":false,"CompanyName":null,"LastUpdated":null,"StoreId":0,"IsSaveInAddressBook":false,"IsBilling":false,"IsShipping":false,"ValidationMessage":null,"UserDefined":null}],"CreatedDate":null},"WareHousePriority":false,"AdjustmentRefund":null,"AdjustmentFee":0.7,"CustomerbalanceReturnEnable":null,"CustomerbalanceReturn":null,"RefundGrandTotal":"13.21","RefundShippingAmount":"0.0000","CODAmount":false,"UserDefined1":null,"loggedInUser":"i95login","Batch":"Immediate"}"

  • L Vail Profile Picture
    65,271 on at
    RE: Payment amount can not be greater then the document amount on a Return

    Have you checked your source data? You'll need to identify the record that is trying to return more than is on the document.

    Leslie

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Jainam Kothari – Community Spotlight

We are honored to recognize Jainam Kothari as our June 2025 Community…

Congratulations to the May Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > 🔒一 Microsoft Dynamics GP (Archived)

#1
Almas Mahfooz Profile Picture

Almas Mahfooz 3 User Group Leader

Featured topics

Product updates

Dynamics 365 release plans