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'Open in Excel Online' Not Working - White Screen

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Posted on by Ralph Schroeder

In our Dynamics CRM the 'Open in Excel Online' control only shows white pop up screen. Has worked up until 28 May 2023. This is for all users, across all regions, with all browser types. Excel Online does work. We tried clearing cache.

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Bipin D365 28,985 Moderator on at

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Hi,

Did you try with system admin role user?

Did you try in different browser??

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Domi Walker 107 on at

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Hi

Which view have you tried? Can you try to adapt your filter in your view to decrease the number of records before you open the excel online?

Regards,

Dominique

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Sayen Zhang Microsoft Employee on at

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Hi partner,

Dynamics 365 Diagnostics Tool for analyzing connectivity and producing a report on the primary characteristics that affect the performance of Dynamics 365 instances. These characteristics include Latency, Bandwidth, and JavaScript performance.

Please try to use this tool to test your network which will affect app's performance: Dynamics 365 Diagnostics Tool - Microsoft Dynamics 365 Community

Best Regards,

Sayen Zhang

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Immi 12 on at

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yes me too, exact same process followed but no resolution - urgently need this rectified if anyone can help please!

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