Quick Campaign in dynamics 365

(0) Share

Report

Posted on by Sumaira Noor

1,085

Hello Community Experts,

I tried to run quick campaign for three leads but one of the record is going in Excluded members section automatically and email is not sent to that record

Also I found this view associate with that subgrid, i have no idea what is the use of the below filter

Could anybody please guide me on why it is going to the Excluded members grid?

Kindly guide,

Best Regards,

Sumaira Noor

I have the same question (0)

All responses (3)

Answers (2)

Verified answer

LuHao 40,892 on at

Like (0)

Report
Copy link

Link copied!

Hi Sumaira,

Please check if the Lead's Bulk Email is Do not Allow.

Please refer to community.dynamics.com/.../resend-email-for-excluded-accounts-from-campaign-activity

Was this reply helpful? Yes No
Sumaira Noor 1,085 on at

Like (0)

Report
Copy link

Link copied!

Thanks a lot for the response Lu

When i add it to marketing list and distribute I'm able to send mail

But if i send mail to same ID using quick campaign the above issue is appearing

Actually we do not have the field you have mentioned on our form, so i searched using advance filter, there is no email set as "Bulk email to Do not allow".

Kindly guide,

Best Regards,

Sumaira Noor

Was this reply helpful? Yes No
Verified answer

LuHao 40,892 on at

Like (0)

Report
Copy link

Link copied!

Hi Sumaira,

We also need to check whether the Lead field "Do not allow Emails" is Yes.

Was this reply helpful? Yes No