Quick Campaign in dynamics 365

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Posted on by Sumaira Noor

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Hello Community Experts,

I tried to run quick campaign for three leads but one of the record is going in Excluded members section automatically and email is not sent to that record

Also I found this view associate with that subgrid, i have no idea what is the use of the below filter

Could anybody please guide me on why it is going to the Excluded members grid?

Kindly guide,

Best Regards,

Sumaira Noor

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LuHao 40,872 on at

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RE: Quick Campaign in dynamics 365

Hi Sumaira,

We also need to check whether the Lead field "Do not allow Emails" is Yes.
Sumaira Noor 1,075 on at

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RE: Quick Campaign in dynamics 365

Thanks a lot for the response Lu

When i add it to marketing list and distribute I'm able to send mail

But if i send mail to same ID using quick campaign the above issue is appearing

Actually we do not have the field you have mentioned on our form, so i searched using advance filter, there is no email set as "Bulk email to Do not allow".

Kindly guide,

Best Regards,

Sumaira Noor
Verified answer

LuHao 40,872 on at

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RE: Quick Campaign in dynamics 365

Hi Sumaira,

Please check if the Lead's Bulk Email is Do not Allow.

Please refer to community.dynamics.com/.../resend-email-for-excluded-accounts-from-campaign-activity