Is it possible to update the SLA field "resolvedby / Resolved On" via CRM web service ???

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Posted on by Dany77

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Hi dear guys.

I am wondering whether the field "resolvedby / Resolved On" (SLA feature on the Case entity) can be updated via the normal CRM Web Service or not. It would be useful for me to be able to set this field during data migration for historical purposes.

Really many thanks for yours answers.

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Harish Das on at

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RE: Is it possible to update the SLA field "resolvedby / Resolved On" via CRM web service ???

Hi,

I hope updating of out of box resolvedby / Resolved On fields. alternatively you can create custom fields to achieve the same and you can enable the audit for the custom fields.

Regards

Harish

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