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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / A shipment receipt has...
Microsoft Dynamics GP (Archived)

A shipment receipt has been done on the Purchase Order however this was done in error. How can this transacation be cancelled?

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Posted on by Bill Campbell 12

We have a client where the custom software put a shipment document into the system, then put a corrected shipement into the same record.  

Now the Inventory is showing 2 items, when there should only be 1.

We found this when trying to match the invoice and it kept showing us Previously Shipped 2

Do we simply do a RETURN transaction and reference that Shipment ID?

Just looking for confirmation.

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I have the same question (0)
  • Heather Roggeveen Profile Picture
    Heather Roggeveen 9,150 on at

    Hi Bill

    Has it actually managed to completely process the shipment - i.e. a posted shipment document?  I was dealing with a client earlier in the week who is sending the shipments into GP and the lines were not completing.  The records showed in POP10310 and POP10500 but not the header record.  I could see this in GP by doing an enquiry on Enquiry --> Purchasing --> Purchase Order Items.  It showed as 2 being shipped instead of 1.  But when I drilled into the qty shipped, there was no document number beside one of the transactions.

    So I suppose the answer to the question lies in whether or not it is a completed document - have two documents been processed and fully sent to the GL?

    If not, an inventory reconcile may fix it.

    Cheers

    Heather

  • Suggested answer
    Bill Campbell Profile Picture
    Bill Campbell 12 on at

    So it turns out the developer goes to GP gets the number, place a hold on the spot in the table, and then allows the user to make changes - one of the changes is to stop working on that item.

    They thought they were holding with blank, but learned in our case that the application was actually pushing the line items to the POP Shipment and not populating a Packing Slip - thus resulting in an error - but only if you try to access it in GP

    So we ended up having to do a RETURN and that resolved our 'first' level problem.  Now the developer is working on why they are holding table lines with full data.

    Go figure - yeah for developers.

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