What to do when a user's UPN does't match their primary email address?

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Posted on by JFulfordMS

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Is there a solution to keeping emails in-sync with Dynamics Online and Exchange when the user's UPN doesn't match their primary email address?

Attempting to approve their email address results in an exception.

The SystemUser: 9b1ba778-d72e-e811-a977-000d3a1a7c04 email jeffrey.williams@MoneySolver.org doesn't match with UPN.

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Arun Vinoth 11,615 Moderator on at

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RE: What to do when a user's UPN does't match their primary email address?

This is more of an IT administration scope of work. Can you work with your Networking team & sort this? Or atleast post in serverfault or other forums.

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JFulfordMS 189 on at

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RE: What to do when a user's UPN does't match their primary email address?

I'm not sure what you mean by administration scope of work. I need to know if there is a workaround to having a UPN that doesn't match the primary email address and ensuring that mail stays synced with D365.

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RE: What to do when a user's UPN does't match their primary email address?

I think what Arun means is that in AD you can set up a uPNSuuffix on the OU the Links in with your CRM:

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SErf 659 on at

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RE: What to do when a user's UPN does't match their primary email address?

We have a hybrid Exchange Online installation and are also facing this issue,

does anyone have a solution to this?

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Rasmus R. Aardal on at

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RE: What to do when a user's UPN does't match their primary email address?

Hello,

Which Dynamics 365 Online version are you on?

I tested this a little over a month ago and got the same error. Then I tested it again last week with a user with mismatch between UPN and primary email, and it worked like a charm. I can't seem to find any documentation on a fix, but could it have been fixed sometime over the course of the last month?

The environment where this seemingly just started working is on 9.1.0.3648

Regards,

Rasmus

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