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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / What to do when a user...
Microsoft Dynamics CRM (Archived)

What to do when a user's UPN does't match their primary email address?

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Posted on by JFulfordMS 193

Is there a solution to keeping emails in-sync with Dynamics Online and Exchange when the user's UPN doesn't match their primary email address?

Attempting to approve their email address results in an exception.

The SystemUser: 9b1ba778-d72e-e811-a977-000d3a1a7c04 email jeffrey.williams@MoneySolver.org doesn't match with UPN.

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I have the same question (0)
  • Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    This is more of an IT administration scope of work. Can you work with your Networking team & sort this? Or atleast post in serverfault or other forums.

  • JFulfordMS Profile Picture
    JFulfordMS 193 on at

    I'm not sure what you mean by administration scope of work. I need to know if there is a workaround to having a UPN that doesn't match the primary email address and ensuring that mail stays synced with D365.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I think what Arun means is that in AD you can set up a uPNSuuffix on the OU the Links in with your CRM:

    OU.png

  • SErf Profile Picture
    SErf 659 on at

    We have a hybrid Exchange Online installation and are also facing this issue,

    does anyone have a solution to this?

  • Rasmus R. Aardal Profile Picture
    Rasmus R. Aardal on at

    Hello,

    Which Dynamics 365 Online version are you on? 

    I tested this a little over a month ago and got the same error. Then I tested it again last week with a user with mismatch between UPN and primary email, and it worked like a charm. I can't seem to find any documentation on a fix, but could it have been fixed sometime over the course of the last month?

    The environment where this seemingly just started working is on 9.1.0.3648

    Regards,

    Rasmus

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