Internet Explorer 11 crashes in Report Viewer when clicking Print

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Posted on by SageDavid

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When in Report Viewer, we click the print icon and we receive a message that Internet Explorer has stopped working. We are able to save/open as PDF and print, however, we cannot use the Print icon which has now added additional steps to our workflow. Any suggestions on how to resolve this?

Thanks!

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Mithilesh Kumar 10,047 on at

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Hi David,

Do you have lot of Add-Ons with the IE. Go to the Add On Manager and try disabling them all.

After this please try and see if the problem still persists.

Hope that helps

Thanks

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SageDavid 160 on at

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Thank you.

I disabled RSClientPrint2008 Class and now am receiving this message: Printing is not available. Verify that ActiveX is enabled, or try using Internet Explorer for the desktop.

I then followed these instructions to ensure ActiveX was enabled:

windows.microsoft.com/.../ie-activex

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Mithilesh Kumar 10,047 on at

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Hi David,

Please restart your IE and try to print. If the problem still persists please check if you have installed windows update KB3008923 (IE11 fix), if yes please uninstall it and try again.

Hope that helps

Thanks

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SageDavid 160 on at

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Thanks, again. I tried both and am still getting the same results. Any other ideas?

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Mahadeo Matre 17,021 on at

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Hi David,

Try this..

1. Try adding your reportviewer site / CRM site into IE trusted sites.

2. Try adding your reportviewer site / CRM site into IE compatibility view settings.

3. or last option would be try re installing RSClientPrint2008 ActiveX control.

Here are some other sources already resolved similar issue.. but those are for older version of IE.. might be work for you also.

social.msdn.microsoft.com/.../reportviewer-crashes-internet-explorer-9

forums.asp.net/.../1684243.aspx

answers.flyppdevportal.com/.../sqlreportingservices.aspx

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SageDavid 160 on at

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That was interesting... I tried to add the CRM site as a trusted site and then got this error when I tried to access it:

There was a problem accessing the site. Try to browse to the site again.

If the problem persists, contact the administrator of this site and provide the reference number to identify the problem.

Reference number: 9030c243-a301-411a-9a7e-deaf916805f3

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infinity on at

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Hello, i encountered the same problem recently, and the compatibility setting and adding the site to trusted sites fixed it for me, but now i get a printout with a different font than the original/previewed report. The export in pdf retaints the original font, but the printout does not. The original font is Arial, but the result is something bold and narrow with overlapped characters. Any help?

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