Unable to void a posted and allocated sales invoice

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Posted on by Jezemombooks

I'm trying to understand why I'm unable to void a posted and allocated sales invoice under Posted Transactions. The invoice I wanted to void doesn't appear in the list.

I hope someone can help.

Thanks

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TWBlaisdell Microsoft Employee on at

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Hello,

Thank you for posting on the Forum. Please confirm the Dynamics 365 product being used. That will assist in getting the right resource to answer your request.

Thank you and Best Regards,

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Jezemombooks 5 on at

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Hi

I'm using Dynamics GP.

Let me know if you need further details.

Thanks

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Hokuminaria 2,950 on at

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Hello Jezemombooks,

The reason you are not able to void a SOP invoice in the Posted Transaction window is because the Posted Transaction window is for Receivables Documents.

With a Posted SOP Transaction, you wont be able to void it. You will need to return it if it has been posted.

The below article goes over the process.

https://support.microsoft.com/en-us/topic/how-to-void-or-delete-sales-documents-in-receivables-management-and-sales-order-processing-in-microsoft-dynamics-gp-24ddaa11-6bf3-eec6-da79-a2f6d43ca937

Please take a read through the article above.

I hope this helps!

Thank you!

Brandon Jarrett | Microsoft Support Engineer.

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