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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / SLA timer not working
Microsoft Dynamics CRM (Archived)

SLA timer not working

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Posted on by CRMexplorer 760

Hi,

I wanted to create an sla in account entity but upon publishing my customizations and creating a new account, the timer is not showing. Here are the steps that I did, I followed the instructions here:community.dynamics.com/.../how-to-configure-slas

  • enable Accounts for SLA
  • create SLA KPIs 1:N relationship
  • configure the timer in SLA KPI Instance > Forms.
  • place the SLA lookup, SLA KPI Instance quick view form and SLA KPI Instance sub grid on the Account form.
  • create SLAs in Service Management > Service Level Agreements

 

 

 

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  • Suggested answer
    Sid07 Profile Picture
    Sid07 285 on at

    Hi Jane,

    You may set the SLA as Default SLA by opening the SLA record and then clicking Set as Default.

    Hope this helps.

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