SLA timer not working

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Posted on by CRMexplorer

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Hi,

I wanted to create an sla in account entity but upon publishing my customizations and creating a new account, the timer is not showing. Here are the steps that I did, I followed the instructions here:community.dynamics.com/.../how-to-configure-slas

enable Accounts for SLA
create SLA KPIs 1:N relationship
configure the timer in SLA KPI Instance > Forms.
place the SLA lookup, SLA KPI Instance quick view form and SLA KPI Instance sub grid on the Account form.
create SLAs in Service Management > Service Level Agreements

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Sid07 285 on at

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RE: SLA timer not working

Hi Jane,

You may set the SLA as Default SLA by opening the SLA record and then clicking Set as Default.

Hope this helps.