web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cannot merge two conta...
Microsoft Dynamics CRM (Archived)

Cannot merge two contact records - duplicate record error V9.x

(0) ShareShare
ReportReport
Posted on by Richard Brooks

When attempting to merge two contact records I get a "Duplicate Record" error saying "A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again."

Merging records is supposed to be a means of dealing with duplicates so the error does not make sense. Both records are active and no inactive records exist with the same email, etc.

I have even tried editing one of the records so that it is not detected as a duplicate. I still get the error.

Up to now I have had the error on one other pair of records when attempting to merge, other records merge successfully with no obvious differences.

I have only experienced the issue after the v9 upgrade but I cant be sure that's the cause.

Has anyone else had this issue? Is this a bug or am I missing something.  Any help would be appreciated.

merge_5F00_issue.JPG

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Prashant_ Profile Picture
    Prashant_ 1,040 on at
    RE: Cannot merge two contact records - duplicate record error V9.x

    I think this is related to security roles of user.look into following thread 

    https://community.dynamics.com/crm/f/117/t/167527

    I hope this will help you.

  • Richard Brooks Profile Picture
    Richard Brooks on at
    RE: Cannot merge two contact records - duplicate record error V9.x

    Thanks for your reply.

    I tried assigning both records to my ownership before attempting to merge the records.. My account is administrator level and I still get the same issue.

  • Suggested answer
    Prashant_ Profile Picture
    Prashant_ 1,040 on at
    RE: Cannot merge two contact records - duplicate record error V9.x

    I have searched few things found few hints related to your problem.

    There are three situations when duplicates may be found:

    When a record is created or updated.

    When you're using Dynamics 365 for Outlook and you go from offline to online.

    When you import data using the Import Data wizard.

    Duplicates aren't detected when you merge records, convert a lead, save an activity as completed, or change the status of a record, such as activating or reactivating a record.

    following docs link provide more information.

    docs.microsoft.com/.../merge-duplicate-records-accounts-contacts-leads

    please check  there are no plugins or workflow trigger on Merge message may be that's a reasons you got duplicate record error.

    or check duplicate detection rule of  contact entity.

  • Richard Brooks Profile Picture
    Richard Brooks on at
    RE: Cannot merge two contact records - duplicate record error V9.x

    Thanks, this is useful and I think the issue is related to activities assoicated with the two records.

    I tried creating two new records and then merged each of the offending contact records with a new record first, making the new record as master but selecting all the data from the original record. These records merged OK but then when you finally try to merge the final two records together you get the same duplicate error. so rather than it being related to the Contact record itself it seems to be one or more of the activites (whch get re-assigned at merge) that are casuing the issue.

    My gut feeling is that its related to email traking via the Outlook plugin but I have not yet proved or resolved this as yet.

  • Holly Li Profile Picture
    Holly Li 241 on at
    RE: Cannot merge two contact records - duplicate record error V9.x

    Did you find a solution for this? We just upgraded to 365 on-premise V9 and is having the same problem.

    Thanks

    Holly Li

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
HR-09070029-0 Profile Picture

HR-09070029-0 2

#1
UllrSki Profile Picture

UllrSki 2

#3
ED-30091530-0 Profile Picture

ED-30091530-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans