Solution install Fundraising & Engagement is 'stuck' - no progress for days

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Posted on by Looblylu

Hello. Does anyone know if you can stop a deployment on an instance - the F&E install is failing due to a missing dependency and just sits 'In Progress'. I cannot find a way to stop it. Any ideas?

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FRER 17 on at

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Not much help, but I have been having issues with Vendor Management Anchor stuck as well. Support is horrible as we have been waiting almost 3 weeks for an answer.

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Nonprofit Industry ... on at

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Hi,

If you have the proper license, please retry once it fails. Please refer the below F&E deployment guide to check the latest/updated deployment process.

https://learn.microsoft.com/en-us/dynamics365/industry/nonprofit/fundraising-engagement-deploy-overview

If you need the further assistance kindly Create a support request following below:

For nonprofit customers, support for Microsoft Cloud for Nonprofit, including Fundraising and Engagement, will be served by our Customer Service and Support (CSS) team. All partners who receive support from our Customer Service and Support team must have Advanced Support for Partners or Premier Support for Partners.

If you are a direct Cloud Solution Provider (CSP) partner, the best way to submit a request for support is to

·         Go to Partner Center

·         Select the customer account you’re submitting request for support on behalf of

·         Complete the following forms

If you are not a direct Cloud Solution Provider (CSP) partner, and instead licenses are purchased via an indirect CSP provider, on Enterprise Agreement, or via an open direct model (purchased directly by the customer/nonprofit) the best way to submit a request for support is to:

·         Navigate to Microsoft Cloud for Nonprofit Support

·         Complete the following forms

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atapia on at

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Is the missing dependency the sales license?

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Fundraising and eng... on at

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Yes, there is dependency on Microsoft Dynamics 365 Sales license. Please find the prerequisites below

. You must be a Microsoft Power Platform admin, Dynamics 365 admin, or a tenant admin to deploy solutions in Solution Center.

. You must have licenses for the Microsoft Cloud for Nonprofit solutions and apps that you’re deploying. If your organization doesn't have the necessary licenses, you'll be notified during the deployment process. To learn more, see Licensing for Microsoft Cloud for Nonprofit.

.Learn more about compliance in Microsoft Cloud for Nonprofit and ensure you use services that match your requirements.

if you need the further assistance kindly Create a support request

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