Hello everyone!
I have an interesting challenge here:
Imagine we are creating email messages via plugin. Sometimes we create need to add some email to conversation - like answer or some old email.
Currently we just add trackingToken and regardingActivityId from a previous email and it looks good with queries.
BUT!
While checking the CRM UI we noticed that emails are not getting in 'conversation' group:
On the left you can see messages created via plugin (they all have the same trackingToken).
On the right - via the "Reply" button. Notice the grouping.
I noticed that email messages that are created via the UI have conversationIndex hash (https://docs.microsoft.com/en-us/openspecs/exchange_server_protocols/ms-ascon/96fa9969-d688-46c3-a7a4-cf7d99c7bab7).
Using BaseConversationIndexHash doesn't look to be enough (I found no documentation about it).
My question is:
How is it possible to group messages in conversations via plugin?
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