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ReportI know that we cannot unmerge contacts, but can just reactivate the subordinate contact. However, I have a situation that you may be able to help me with.
Lately my office has been merging our duplicate contacts to make work easier and more precise. One of my co-workers was doing so and accidentally clicked the wrong ID number. The ID number of the subordinate contact then ended up on the master. I have the ID, but I cannot find a way to put it into the correct contact because merging the two deleted what was originally on the master account.
I would just go in and put the ID in the contact, but that feature is locked into the ID. What could I do to correct this? Is there a way to unlock this feature on his account?
Thank you!
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