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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / How to open the enviro...
Small and medium business | Business Central, N...
Suggested Answer

How to open the environment in this issue

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Posted on by Abd Alsameea Nat 181

Hi All,

8623.Error.PNG

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at

    hi

    can other users open the environment? Have you tried opening environment using inPrivate or Incognito mode?

    if other users can open the environment then it could user permission.

  • Abd Alsameea Nat Profile Picture
    Abd Alsameea Nat 181 on at

    Hi MahGah,

    There are no other users to access the environment,

    There are three environments but one of them does not open.

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at

    I see

    I also see Azure AD tenant is "null" have you checked with Microsoft on this or your partner? I mean that could be the issue.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,111 Moderator on at

    Are the 3 enviornments in the same tenant ?

    If not it could be a license issue in the environment you try to open.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,729 Super User 2025 Season 2 on at

    Hi, Is there any error message in Admin Center -> Telemetry?

    pastedimage1638840479799v1.png

    If not, and this is a Production environment, please use Report Procution Outage.

    pastedimage1638840578668v2.png

    Hope this will help.

    Thanks.

    ZHU

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