web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
Suggested answer

Preview print- downloading pdf

(0) ShareShare
ReportReport
Posted on by 5

Problem:

We have lately had some issues regarding universal print not working properly, but this is now resolved. 

BUT during universal print issues, we circumvented this by using preview print instead, and printed from the preview window. My problem is now that instead of printing the previewed PDF it downloads the pdf and gives no option of whether send to printer or download. instead it closes the menu and downloads the pdf directly. we then have to open the file and print locally on the computer. 

any help would be much appreciated. 

I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    90,553 Super User 2025 Season 2 on at
    RE: Preview print- downloading pdf

    Hi, I just tested it and there is no problem, this seems to be related to the setting of Browser, can you switch to New Edge or Chrome to try it again?

    Hope this will help.

    Thanks.

    ZHU

  • Suggested answer
    MahGah Profile Picture
    15,511 on at
    RE: Preview print- downloading pdf

    Hi

    I am in BC SaaS 19.2 and tried Preview today and all worked as expected. We had similar issue a few months ago and turn out our browser (Chrome) was causing it. Can you try on FireFox (since Edge is also on Chrome) and see if it makes any difference?

  • Suggested answer
    Inge M. Bruvik Profile Picture
    1,035 Moderator on at
    RE: Preview print- downloading pdf

    I have not used universal print myself. I can see that there have been issues around it.

    Maybe you find some useful information here?

    docs.microsoft.com/.../universal-print-troubleshooting-support-howto

    Are you on the latest BC version 19.1/19.2 ?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
Sumit Singh Profile Picture

Sumit Singh 2,856

#2
Sohail Ahmed Profile Picture

Sohail Ahmed 2,681 Super User 2025 Season 2

#3
YUN ZHU Profile Picture

YUN ZHU 2,342 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans