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Preview print- downloading pdf

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Posted on by Gaute Hermansen

Problem:

We have lately had some issues regarding universal print not working properly, but this is now resolved.

BUT during universal print issues, we circumvented this by using preview print instead, and printed from the preview window. My problem is now that instead of printing the previewed PDF it downloads the pdf and gives no option of whether send to printer or download. instead it closes the menu and downloads the pdf directly. we then have to open the file and print locally on the computer.

any help would be much appreciated.

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YUN ZHU 81,775 Super User 2025 Season 1 on at

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RE: Preview print- downloading pdf

Hi, I just tested it and there is no problem, this seems to be related to the setting of Browser, can you switch to New Edge or Chrome to try it again?

Hope this will help.

Thanks.

ZHU
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MahGah 15,437 on at

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RE: Preview print- downloading pdf

Hi

I am in BC SaaS 19.2 and tried Preview today and all worked as expected. We had similar issue a few months ago and turn out our browser (Chrome) was causing it. Can you try on FireFox (since Edge is also on Chrome) and see if it makes any difference?
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Inge M. Bruvik 1,021 Moderator on at

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RE: Preview print- downloading pdf

I have not used universal print myself. I can see that there have been issues around it.

Maybe you find some useful information here?

docs.microsoft.com/.../universal-print-troubleshooting-support-howto

Are you on the latest BC version 19.1/19.2 ?