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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Chat application in CRM
Microsoft Dynamics CRM (Archived)

Chat application in CRM

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Posted on by yify 1,023

Hello Team,

I would like to use a chat application which needs to be integrated with CRM for customers to communnicate with the CSR.

Any help or guidance to the best Chat application which couples with CRM is highly appreciated.

Thanks

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I have the same question (0)
  • Verified answer
    Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at

    Hi,

    Personally I did not get this requirement from any client so far, but there are add-ons which can be used to implement for this requirement. Did you already checked them ??

    www.gomoxie.com/.../integration

    www.livechatinc.com/.../microsoft-dynamics-crm-integration-guide

    www.click4assistance.co.uk

    Hope it will help you.

    Thanks

  • Verified answer
    Inogic Profile Picture
    Inogic 748 on at

    Hi James,

    Please check the below link which may help you to integrate Chat application with CRM.

    help.snapengage.com/how-to-integrate-snapengage-with-microsoft-dynamics-crm-online-2011

    Thanks!
    Sam

  • Verified answer
    abhishek_255 Profile Picture
    abhishek_255 1,614 on at

    Hi,

    Recently I have done integration between livechatinc.com cloud chat solution and dynamics CRM. We have developed intermediate restful wcf service and exposed an end point to LiveChatInc system. LiveChat system pushes chat feeds to wcf, and this wcf service have logic to create a case and activity into the crm system (internally uses xrm sdk).

    You can choose best Chat application which caters your business requirement and pricing is another aspect.

    Best Regards,

    Abhishek

  • Verified answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 Moderator on at

    Hi James

    Have you thought about using Parature?

    www.youtube.com/watch

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