Dynamics Community Forum Thread Details

RetrieveAttributeChangeHistoryRequest Does not Returns Incomplete Data

I have a task to track status changes on cases. I turned on Auditing for the Case Entity.

I took a case and changed statuses like this:

New -> Save

Waiting on Customer -> Save

CS 1 -> Save

Waiting on Customer-> Save

CS 1 -> Save

Waiting on Customer -> Save

CS 2 -> Save

Then I resolved the case with "Issue Resolved" Status.

I would expect the RetrieveAttributeChangeHistoryRequest to return this:

Old Value	New Value
In Progress	New
New	Waiting on Customer
Waiting on Customer	CS 1
CS 1	Waiting on Customer
Waiting on Customer	CS 1
CS 1	Waiting on Customer
Waiting on Customer	CS 2
CS 2	Issue Resolved

But it does not - it only returns these records:

Old Value	New Value
In Progress	New
New	Waiting on Customer
Waiting on Customer	CS 1

That's it. It is missing several changes I made to the status. I also tried pulling the data with the RetrieveRecordChangeHistoryRequest, and it pulls the exact same results.

Furthermore, I looked at the Audit table and I can see my changes are in the Audit table, if you look at the change data from the bottom up, the correct statuscode id's are displayed in the order I changed them, Except the Issue Resolved Status is not there which is another problem.

Please tell me I am doing something wrong and that the C# methods for the Audit records aren't completely useless????

Thanks,

Coty

var myAattributeChangeHistoryRequest = new RetrieveAttributeChangeHistoryRequest { Target = new EntityReference( "incident", myCaseId), AttributeLogicalName = "statuscode" }; multipleRequest.Requests.Add(myAattributeChangeHistoryRequest);

var myAattributeChangeHistoryRequest = new RetrieveRecordChangeHistoryRequest { Target = new EntityReference( "incident", myCaseId) }; multipleRequest.Requests.Add(myAattributeChangeHistoryRequest);

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