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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / RetrieveAttributeChang...
Microsoft Dynamics CRM (Archived)

RetrieveAttributeChangeHistoryRequest Does not Returns Incomplete Data

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Posted on by Community Member

I have a task to track status changes on cases.  I turned on Auditing for the Case Entity.

I took a case and changed statuses like this:

New -> Save

Waiting on Customer -> Save

CS 1 -> Save

Waiting on Customer-> Save

CS 1 -> Save

Waiting on Customer -> Save

CS 2 -> Save

Then I resolved the case with "Issue Resolved" Status.

I would expect the RetrieveAttributeChangeHistoryRequest to return this:

Old Value New Value
In Progress New
New Waiting on Customer
Waiting on Customer CS 1
CS 1 Waiting on Customer
Waiting on Customer CS 1
CS 1 Waiting on Customer
Waiting on Customer CS 2
CS 2 Issue Resolved

But it does not - it only returns these records:

Old Value New Value
In Progress New
New Waiting on Customer
Waiting on Customer CS 1

That's it.  It is missing several changes I made to the status.   I also tried pulling the data with the RetrieveRecordChangeHistoryRequest, and it pulls the exact same results.

Furthermore, I looked at the Audit table and I can see my changes are in the Audit table, if you look at the change data from the bottom up, the correct statuscode id's are displayed in the order I changed them, Except the Issue Resolved Status is not there which is another problem.

changedata.PNG

Please tell me I am doing something wrong and that the C# methods for the Audit records aren't completely useless????

Thanks,

Coty

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Sorry, I forgot to add, this is how I am pulling the attribute data:

    

    

    var myAattributeChangeHistoryRequest = new RetrieveAttributeChangeHistoryRequest
{
Target = new EntityReference(
"incident", myCaseId),
AttributeLogicalName = "statuscode"
};
multipleRequest.Requests.Add(myAattributeChangeHistoryRequest);
    

    


     
    

    

    Or the Record Data:
    

    

    

                    var myAattributeChangeHistoryRequest = new RetrieveRecordChangeHistoryRequest
                {
                    Target = new EntityReference(
                    "incident", myCaseId)
                };
                multipleRequest.Requests.Add(myAattributeChangeHistoryRequest);



    

    


     
    
                      
    
                    
    
                        
                        
    
                            




 





 






 





 


    
                        
    
                         
                      
                          
                       
                        
                            
                            
     
                              
                            
    
                            
                            
                            
                                
                            
                        
                        
                  
    
                
    
              
    
            
    
          
    
        
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