Account updates not showing in list of all accounts

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Posted on by mrswash

I have updated some of my accounts in a field called "No. of Centers" (so I'm populating this field to show a number, 4, 6 or whatever the case may be) but when I'm looking at the list of Accounts, the field won't update. I have other accounts that show the number of centers but I don't know why when I update them now, that field doesn't update in the list of accounts. It does show when I go back and open that individual account. Any ideas what might be happening? I need to be able to see the number of centers without having to open each individual account.

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Genya 175 on at

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Do you have any code (javacript) on the account form?

Did you make a new field called "No. of Centers"? (Do you have 2 fields called the same thing?)

Do you have any screenshots?

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mrswash 85 on at

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I do have 2 fields called the same thing! Thanks! :)

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mrswash 85 on at

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Well I thought that was it but it's not. :( I just went through the Form and the View and the same field is on both. But the number of centers still won't populate. Any other ideas? See the Field Property and the Column Property have the same name.

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Nina P. 2,195 on at

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Hi MRSWASH,

thank you for providing us these details. Have you verified if the problem affects multiple user accounts and client machines or a particular one ? In addition I'd like to understand if you have any custom code on the Account form as already suggested by GENYA?

Thank you for using Microsoft Dynamics CRM Communities.

Nina Peneva

Support Engineer

Microsoft Dynamics CRM

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mrswash 85 on at

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I was able to figure it out. Thank you.

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Nina P. 2,195 on at

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Hi MRSWASH,

many thanks for the update - glad to hear that you were able to resolve the issue. Could you please share the applied solution with the Community so that others can refer to it in the future?

Many thanks in advance.

Nina Peneva

Support Engineer

Microsoft Dynamics CRM

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