Dynamics Community Forum Thread Details

Correct, cancel or create corrective credit memo not working anymore

Since an update in the summer, the option of correcting, cancelling or creating a corrective credit memo does not work any more, neither on sales invoices nor on prepayment invoices. Does anyone know how to solve this issue?

If requesting support, please provide the following details to help troubleshooting:

Error message:
You cannot correct or cancel a posted sales prepayment invoice.

Open the related sales order and choose the Post Prepayment Credit Memo.

Internal session ID:
2c94ccdb-9aad-4025-b3d7-88de0eab02ac

Application Insights session ID:
81bd966a-d254-4bbc-b5cb-5dacbb591f2e

Client activity id:
2fa1c940-beeb-40cb-852a-a38f1c280412

Time stamp on error:
2026-04-13T11:16:13.2764824Z

User telemetry id:
f55d890c-f3fd-4b00-a318-3c2660f45a6c

AL call stack:
"Correct Posted Sales Invoice"(CodeUnit 1303).TestNotSalesPrepaymentlInvoice line 3 - Base Application by Microsoft version 27.4.45366.48684
"Correct Posted Sales Invoice"(CodeUnit 1303).TestCorrectInvoiceIsAllowed line 17 - Base Application by Microsoft version 27.4.45366.48684
"Correct PstdSalesInv (Yes/No)"(CodeUnit 1322).CorrectInvoice line 8 - Base Application by Microsoft version 27.4.45366.48684
"Correct PstdSalesInv (Yes/No)"(CodeUnit 1322).OnRun(Trigger) line 2 - Base Application by Microsoft version 27.4.45366.48684
"Posted Sales Invoices"(Page 143)."CorrectInvoice - OnAction"(Trigger) line 2 - Base Application by Microsoft version 27.4.45366.48684