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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email Router 2011 down...
Microsoft Dynamics CRM (Archived)

Email Router 2011 download/install fails

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Posted on by lana feldman 2,045

I am having trouble installing E-mail Router  for CRM 2011.

The only build that is available on MS site now from 1/20/12. There used to be another one, slightly smaller in size.

When the setup starts it says it requires "MS Online Service Sign-In Assistant" version later than 7.25., but it fails to download it. I can't find the download myself for this software. Also I see posts that this is requirement for CRM Online. I have CRM On-Premise. 

But the E-mail Router doesn't give options: on-line or not.  I'll run the older install, but would like to understand what's happening. Any ideas?

Thanks.

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  • Jason Kirkeby Profile Picture
    Jason Kirkeby Microsoft Employee on at

    Hi Lana,

    To download the Sign-In Assistant you can obtain a copy here: office.microsoft.com/.../reinstall-microsoft-online-services-sign-in-assistant-HA102065466.aspx

    You can attempt to manually install it and then try to install the Microsoft Dynamics CRM E-mail Router again, though I suspect that it will still fail.

    I have seen a similar issue in the past that was caused by an issue with Windows Update. Please investigate any issues with Windows Update. If there is an issue, once resolved I believe you will be able to install the most recent version of the Microsoft Dynamics CRM E-mail Router.

    Are you able to successfully install a previous version? If so, what version are you able to successfully install?

    Best Regards,

    Jason

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