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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / product image upload f...
Microsoft Dynamics CRM (Archived)

product image upload fails, but only for one of my products.

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Posted on by Community Member

I have a product catalog, and have successfully customized the images of most of the products in it. 

However, one of them is resisting the update.

Steps to reproduce:

1) open the product page

2) click on the picture. Observe that it's the "mountain range" default.

3) use the dialog to choose a photo on hard disk. Verify it's a jpeg, and less than 200kB in size. Observe that the thumbnail gets drawn correctly in the dialog. Hit <enter>

4) observe that the product picture has changed to the "head & shoulders" default image, instead of the one I just uploaded.

The product in question is part of a product bundle, a member of a product family, and has several connections (both bi, and uni directional) to other products in the catalog. It has no properties set.

Any help appreciated,

John

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  • Community Member Profile Picture
    Community Member on at
    RE: product image upload fails, but only for one of my products.

    Hello John:

    I might be that you can not revised a Product within a Bundle.

    I know that if you got to a Product within a Bundle and you try to Revise some info you can not, also you can not add or delete any products within a Bundle.

    You might want to try to Clone the Bundle make your changes (Products) that is need before you Active it.

  • Community Member Profile Picture
    Community Member on at
    RE: product image upload fails, but only for one of my products.

    When you add a product into a bundle and active it, an then you decide to make revision to that Product  that information will not change in that bundle.

  • Community Member Profile Picture
    Community Member on at
    RE: product image upload fails, but only for one of my products.

    Thanks for the advice, Damon.

    I cloned the product so that the clone was no longer in the bundle, and still was not able to update the picture.

    Will keep plugging away.

  • Community Member Profile Picture
    Community Member on at
    RE: product image upload fails, but only for one of my products.

    Hello John.

    I would open the picture and save it with a different name and make sure the dimension  are corrected and 72 dpi. try a different format too.

    When a product is in a Bundle and you make changes for the product, the Bundle (Product will not populate/change. Best thing to do is make changes of the product, clone the Bundle, delete the product and re-import the product.

    Hope this helps you John

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