Microsoft Dynamics CRM (Archived)

outlook sync is not working properly

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Posted on by Tin

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Hello team,

My outlook is not sync in every 15 min its taking much time as i define in properties.

plz suggest me the way how i can sync it in every 15 min.

i plan to create a window background service that will sync it,plz suggest me the way

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skyshon 245 on at

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Hi Tin,

To ensure that Outlook is syncing with CRM, check the settings in both applications. In Outlook, go to:

File > CRM > Set Personal Options

In Personal Options, click on the Synchronization tab.

At the bottom, under the header Schedule automatic synchronization within Outlooks, make sure that the box is checked and that it is set to sync every 15 minutes.

Now, in CRM, go to:

Settings > Email Configuration > Email Configuration Settings

In the System Settings window, under the Email tab, ensure that you are set to use Outlook for incoming and outgoing email.

In the Outlook tab, verify the synchronization settings.

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Community Member on at

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Nice reply Skylar - you seem to know what you are talking about.

Can you have a look at my Posts and assist. - Thanks

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Drew Poggemann 4 on at

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Hi MicTate,

I would suggest utilizing server side synchronization vs. Outlook synchronization. This is Microsoft's preferred model for synchronizing with Exchange as it removes the need to have Outlook running. I think this will be the primary model in the future as it removes the email router, and the dependence on Outlook.

https://technet.microsoft.com/en-us/library/dn832121.aspx

Note - With Dynamics CRM Online the minimum synchronization minutes is 15. You can set this value in the System Settings as an administrator under "Outlook" tab.

Overall we have setup with this method on every setup of CRM for at least the past year.

Please let me know if any other questions.

Thanks,

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Tin 1,562 on at

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Hello Drew,

Thanks for reply,

I am using 2015 on premises. I had configured as you suggested but sometimes its taking too much time . Its not sync in every 15 min,sometime its syns in 30 min sometime 15,20....50min as well.

for resolving this issue i am made a window service through that i am sync outlook to CRM.

But in code i am using ---- outlookService.Sync(Outlook) function.

its not triggering sync in outlook,please suggest me where i am going wrong.

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Drew Poggemann 4 on at

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Hi Tin,

I don't think you can not force synchronization when setup with server side synchronization, that is probably why it is not working.

www.microsoft.com/.../synchronizing-data-with-outlook-or-exchange-faq.aspx

Have you tried tracing the async server to see what could be happening?

Thanks,

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Tin 1,562 on at

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Thanks Drew,

I had made all changes as you suggested still facing same issue.

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Drew Poggemann 4 on at

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Is the log showing anything that is helpful?

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Tin 1,562 on at

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no ....i dont know how can check log as well.

please suggest me how can check it.

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