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Hi Guys
I'm working with incidents in CRM, but I'm wonder about how works the scalated field? Does it this field to have some funcionality? Is included in some Microsoft process?
Thank you by your help!
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Parce,
You mean the 'isescalated' field?
It is just a system field that you can use as a flag without creating new one:
www.microsoft.com/.../create-rules-to-automatically-route-cases.aspx
www.microsoft.com/.../define-service-level-agreements-slas.aspx
Hope this helps.
Thanks
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