Update Parent Record when Child Record updates

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Posted on by Vijayakumar Kenchug...

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Hi,

I have a custom entity (Additional Addresses) related to Account entity on Many to One relationship. I mean, one Account can have many Additional Addresses. One among many Additional Addresses is a Primary Address on Account main form. So, I managed to create a child Additional Address (of type Primary Address) when Account is created using distribution workflow (from CodePlex). Now, my requirement is whenever any changes made to Primary Address on Additional Addresses entity should update back the Primary Address on Account main form. Actually, I created a simple workflow on child record field update to update parent record. But I am getting the below error msg.

"""Sync workflow 'Update Primary Address in Account' terminated with error 'This workflow job was canceled because the workflow that started it included an infinite loop. Correct the workflow logic and try again. For information about workflow logic, see Help."""

I don't know why it is throwing such an error. Plz some one can help me to figure it out and address my requirement.

Thanks in advance.

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PS 23,577 on at

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RE: Update Parent Record when Child Record updates

Share the workflow screenshot. it seems you have an infinite loop in your workflow.

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Zohaib Uddin Khan 2,822 on at

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RE: Update Parent Record when Child Record updates

Kindly check the below snapshot, it will be very similar to it.

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Vijayakumar Kenchug... 1,077 on at

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RE: Update Parent Record when Child Record updates

More information: Additional Addresses and Account relationship is mapped using AccountId GUID and Type of Behavior is Parental.

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Nithya Gopinath 17,078 on at

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RE: Update Parent Record when Child Record updates

Hi,

A similar workflow to update parent records when updating child records is shown in the link below.

www.powerobjects.com/.../how-to-roll-up-values-from-child-records-to-parent-records-via-workflow-in-microsoft-dynamics-crm

Hope this helps.

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Zohaib Uddin Khan 2,822 on at

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RE: Update Parent Record when Child Record updates

Seems like you have either any plugin or workflow on the Update of Account, which is updating the values in the Additional Addresses. Then, this workflow again trigger and become infinite.

Disable all the plugins/workflows in your system and try again. Thanks.

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Vijayakumar Kenchug... 1,077 on at

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RE: Update Parent Record when Child Record updates

Hi Zohaib,

Great catch. I appreciated it. When this workflow updates Account page, it calls account's workflow to update back additional addresses. It is going in a endless loop. How do we address such situations not doing any plugin?

Thanks a lot man!!!

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