Hi everyone,
We have a rather complex question here that's important for system integrators.
As an ISV and system integrator we often work in our customers Microsoft environments. Due to increased security measures, everyone has to log into the customer's environment by name. We have a wider group of employees who have to log into the customer's systems. As a result, licenses are used by name. However, our employees will not directly carry out the customer's business processes; they will mainly use the system to adjust or enter settings, to analyse and solve problems. Our customer does not want to pay for licences for our employees. We ourselves have licences for our employees. Is there a possibility somewhere that we can "bring" our licences or some other way of reducing costs?
How does Microsoft expects these users to be included in the licence? This is mainly about the Dynamics 365 Finance, CE but also about SQL server, windows server and AD (because it is also used at the customer for our employees).
TL, DR: How to manage access for our personnel who need to provide support to and on the client's environment?
Thanks in advance for your help.
Best regards,
