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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Is it possible to brin...
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Is it possible to bring your own licenses when operating in a customer environment?

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Posted on by Willem Vb 45

Hi everyone,

We have a rather complex question here that's important for system integrators.

As an ISV and system integrator we often work in our customers Microsoft environments. Due to increased security measures, everyone has to log into the customer's environment by name. We have a wider group of employees who have to log into the customer's systems. As a result, licenses are used by name. However, our employees will not directly carry out the customer's business processes; they will mainly use the system to adjust or enter settings, to analyse and solve problems. Our customer does not want to pay for licences for our employees. We ourselves have licences for our employees. Is there a possibility somewhere that we can "bring" our licences or some other way of reducing costs?

How does Microsoft expects these users to be included in the licence? This is mainly about the Dynamics 365 Finance, CE but also about SQL server, windows server and AD (because it is also used at the customer for our employees).

TL, DR: How to manage access for our personnel who need to provide support to and on the client's environment?

Thanks in advance for your help.

Best regards,

  • Willem Vb Profile Picture
    Willem Vb 45 on at
    RE: Is it possible to bring your own licenses when operating in a customer environment?

    Hi Joeri,

    Thanks for your answer. It is a very interesting alternative.

    If we establish a reseller relationship we get a Delegated Admin Account. But can you get multiple of these or just one? I want to make sure we understand the implications of this ofcourse.

    Thanks!

  • Joeri Stroy Profile Picture
    Joeri Stroy 20 on at
    RE: Is it possible to bring your own licenses when operating in a customer environment?

    Sure, it is still possible, you just have to request a reseller relationship with your customer.

    If they approve your request, their tenant will show up in your customer list and you can start managing their services.

    Off course, if that customer does not want to give you that access, they will have to provide you with a license in order to be able to assist them.

  • Willem Vb Profile Picture
    Willem Vb 45 on at
    RE: Is it possible to bring your own licenses when operating in a customer environment?

    Thanks very much for the answer.

    Not all of our customers buy their licenses via us as CSP.

    Is this also possible for customers with an EA who buy their own licenses on their own tenant?

  • Joeri Stroy Profile Picture
    Joeri Stroy 20 on at
    RE: Is it possible to bring your own licenses when operating in a customer environment?

    If you have a CSP agreement with Microsoft, you can connect your CSP tenant to the one from your customer, then you can log into their system using a Delegated Admin account.

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