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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cannot reply email whi...
Microsoft Dynamics CRM (Archived)

Cannot reply email which has chinese/korean characters

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Posted on by Community Member

My client received emails in CRM and when they click Reply in CRM, they cannot edit the message body. The cursor is not there and the message body displays as read-only text area. When I looked at the audit history, I can see there are chinese/korean characters in the body of the message. Is there a work around or how can I resolve this?

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  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at
    RE: Cannot reply email which has chinese/korean characters

    Hi Moe.pwint.oo

    I would like to gather more information regarding this issue, if not resolved already.

    1. Are you using CRM 2011 or 2013 ?

    2. At what update rollup CRM Server is ?

    3. Are you using CRM Online or CRM On-premise ?

    4. Does it happen with all users or few ?

    5. Does it used to workflow before and then stopped and or it never worked ?

    6. Does it happen with all emails or any specific emails ?

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at
    RE: Cannot reply email which has chinese/korean characters

    Also, if possible, can you share the screenshot of affected email ?

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