web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Problems with printing...
Small and medium business | Business Central, N...
Suggested Answer

Problems with printing sizes through Navision

(1) ShareShare
ReportReport
Posted on by HenrijsAv 17

Hello,

NAV version 2013. Our client has interesting problem regarding printing. First user prints special sticker on Zebra printer from Navision. And then the same user wants to print sales order without preview and printing size is in the size as it was on Zebra sticker printer. So it means system didn't understand the right paper size. But if they use preview log and then start printing, everything is okay.

It looks like there is problem with some setting switching between printers and sizes, but could this be related with Navision or it is more like Windows settings and issue? Client mentioned this happens to users with Windows 11.

Thank you

I have the same question (0)
  • NAV_with_Narang Profile Picture
    NAV_with_Narang 2,374 Moderator on at

    Hi There - I am not sure the problem is clear enough for me to answer, can you explain the preview log you mentioned? Is it a custom page/view?

    Probably other community members may understand and pitch in accordingly

  • Jun Wang Profile Picture
    Jun Wang 8,216 Moderator on at

    you need to check which printer the report being printing is sent to. different reports could be printed on different printers. also check if the printer setting on windows is correct, as well as other spots concerning printer setting

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 101,080 Super User 2026 Season 1 on at

    From my experience, it's something to do with the PC, maybe the OS, driver or some other setting.

    When developing special printing in NAV, such as Zebra printer. It is necessary to go to the customer's site to adjust, and it may show no problem on the my development machine, but the user's PC is different. 

    I'm not an expert on printing, but it's more of a PC setup issue than NAV.

    Hope this can give you some hints.

    Thanks.

    ZHU

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 2,003 Super User 2026 Season 1

#2
YUN ZHU Profile Picture

YUN ZHU 1,225 Super User 2026 Season 1

#3
AndrewThomas81 Profile Picture

AndrewThomas81 1,192

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans