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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Problems with printing...
Small and medium business | Business Central, N...
Suggested Answer

Problems with printing sizes through Navision

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Posted on by HenrijsAv 17

Hello,

NAV version 2013. Our client has interesting problem regarding printing. First user prints special sticker on Zebra printer from Navision. And then the same user wants to print sales order without preview and printing size is in the size as it was on Zebra sticker printer. So it means system didn't understand the right paper size. But if they use preview log and then start printing, everything is okay.

It looks like there is problem with some setting switching between printers and sizes, but could this be related with Navision or it is more like Windows settings and issue? Client mentioned this happens to users with Windows 11.

Thank you

I have the same question (0)
  • NAV_with_Narang Profile Picture
    NAV_with_Narang 2,294 Moderator on at

    Hi There - I am not sure the problem is clear enough for me to answer, can you explain the preview log you mentioned? Is it a custom page/view?

    Probably other community members may understand and pitch in accordingly

  • Jun Wang Profile Picture
    Jun Wang 8,202 Super User 2025 Season 2 on at

    you need to check which printer the report being printing is sent to. different reports could be printed on different printers. also check if the printer setting on windows is correct, as well as other spots concerning printer setting

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,597 Super User 2025 Season 2 on at

    From my experience, it's something to do with the PC, maybe the OS, driver or some other setting.

    When developing special printing in NAV, such as Zebra printer. It is necessary to go to the customer's site to adjust, and it may show no problem on the my development machine, but the user's PC is different. 

    I'm not an expert on printing, but it's more of a PC setup issue than NAV.

    Hope this can give you some hints.

    Thanks.

    ZHU

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