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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Shipping charge on orders
Small and medium business | Business Central, N...
Answered

Shipping charge on orders

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Posted on by YuSh

Hi, our company has free shipping for online orders more than $100 and we charge a flat shipping fee ($5) for orders under $100. A lot of the times when I process online orders (>$100 with free shipping), the sales order has a G/L account (shipping revenue) that I have to create a line to cancel the amount. Sometimes the sales orders don't have this shipping G/L. Please see the picture below. I wonder why it happens like that. Please let me know how I can fix this problem. Thanks a lot for your help!

Shipping-problem.jpg

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,613 on at

    Hi

    I wonder if you have a shipping software that add that G/L line into SO at the time of shipping. or maybe you have customization/configuration that add the line.

    Thanks

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,280 Super User 2026 Season 1 on at

    Either you have Lanham Add-On which will add the shipping charges or any other ISV or customization it is standard process to add the shipping charge. You need to review the customization.

  • YuSh Profile Picture
    YuSh on at

    Thanks, do you know where I can find the add-on or customization to make changes? We have e-ship. Is that the one?

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,613 on at

    Correct. e-ship is your shipping software and that is the one that writes the g/l line. As Suresh mentioned Lanham is the producer of e-ship. 

    See "Automatically post freight charges to the sales order." in the following link. You need to check with your team to explorer your options.

    https://www.lanhamassoc.com/documents/E-Ship_8.5x11.pdf

    Note:

    I know with some other shipping software what you asked (flat shipping for order above $100 / full shipping for other orders) requires customization but I do not know about e-ship.  

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hello,

    Adding to Suresh and MahGah's replies... Shipping APP's for BC you can find here:

    appsource.microsoft.com/.../apps

    I have implemented two of the APPs; Lanham eShip and Dynamics Ship (Insight Works). Both offer what you are looking for to insert the Freight Charge but denote its FREE.

    Hope this helps.

    Thanks,

    Steve

  • YuSh Profile Picture
    YuSh on at

    Hi Steve,

    Thanks for the reply. If I edit e-ship under customer card, and choose free freight, will that solve my problem (no more g/l shipping account line in sales order)? Please let me know. Thank you so much!

    Celeste

    pastedimage1620847272426v1.png

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,280 Super User 2026 Season 1 on at

    You have that option on the customer, sales order, and Packing Control, but I believe it will add the line with cost zero.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hello,

    Off the E-Ship fast Tab, Free freight = TRUE will show an insertion of the Freight Charge and a reversal of the Freight Charge on the Sales Invoice. If you check No Free Freight Lines on Order, then these 2 lines will not appear on the Sales Invoice.

    Hope this helps.

    Thanks,

    Steve

  • Verified answer
    YuSh Profile Picture
    YuSh on at

    Problem solved. Thanks.

  • ColleenReyes Profile Picture
    ColleenReyes 5 on at

    I totally understand your skepticism, especially considering the financial challenges many people faced during the pandemic. However, it's important to note that eCommerce can be a profitable venture if you approach it with the right strategies and tools. If you're new to eCommerce and looking to learn more, there are plenty of places to acquire knowledge. You can explore online courses and tutorials on platforms that offer comprehensive guides on starting and running an eCommerce business. You can also join eCommerce communities and forums where experienced sellers share their insights and experiences. Recently, while browsing online, I came across one helpful website. They offer a range of features and tools, including international shipping solutions, which can be valuable for expanding your eCommerce business globally. You can find more information about their shipping features at https://calcurates.com/features/international-shipping

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