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Signing in to different PCs in with a BC cloud link

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Posted on by Lethiwe

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My Client can only login to BC from his work PC other devices dont allow when he tries to sign in with the same link

Does he need different user credentials for each PC?

Please assist

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Marco Mels on at

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RE: Signing in to different PCs in with a BC cloud link

Hello,

If you do not get further traction from the community, feel free to raise this issue to Microsoft via your partner or CSP.

Thanks.
Lethiwe 135 on at

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RE: Signing in to different PCs in with a BC cloud link

They are getting this error msg

correlation ID: NEU#8da37f26-876c-4ef1-95f8-630dcea7548a

error code: 0
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YUN ZHU 81,702 Super User 2025 Season 1 on at

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RE: Signing in to different PCs in with a BC cloud link

Hi, hope the following helps.

How to access Business Central on mobile or tablet devices without Mobile App (Only use browser)

https://yzhums.com/11003/

Thanks.

ZHU
Amit_Sharma 2,545 on at

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RE: Signing in to different PCs in with a BC cloud link

Hi,

Refer the below link

https://erpconsultors.com/create-user-in-d365-bc-saas-or-online-version/

Regards

Amit Sharma

www.erpconsultors.com
Lethiwe 135 on at

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RE: Signing in to different PCs in with a BC cloud link

Hi

Can you guide me in terms of creating a separate browser profile and linking it to devices
Lethiwe 135 on at

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RE: Signing in to different PCs in with a BC cloud link

Hi

Please assist can we make the App to reach the webclient instance because they need to use the app instead of browser on their mobile device.
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Marco Mels on at

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RE: Signing in to different PCs in with a BC cloud link

Hello,

This means the BC App cannot reach the WebClient instance. Could it be that there are proxies preventing the connecting. The app needs a direct connection. You can start a browser on the device, and it should connect fine.

Thank you.
Lethiwe 135 on at

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RE: Signing in to different PCs in with a BC cloud link

No, They want to sign in the BC App on the tablet and it keeps saying "Not connected" Then gives the time and operation App ID
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Marco Mels on at

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RE: Signing in to different PCs in with a BC cloud link

Hello,

Though I am not entirely sure what is causing this, it could be that the user is automatically logon with another user account he is already sigined in with. The easiest way to overcome this, is to create a separate browser profile and synch that to all other devices.

But best course of action is to first share the error message when the user logs on via the other device.

You mentioned that it does not work via an app on the mobile device. Does it work when using a browser session using desktop experience on the device?

Hope this gives you a start.
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Inge M. Bruvik 1,021 Moderator on at

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RE: Signing in to different PCs in with a BC cloud link

Please check with your system manager if there are any device restrictions in your Azure AD.

abouconde.com/.../

And if there are no restrictions you should raise a support ticket with Microsoft through your CSP partner to get their help to investigate this.