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Signing in to different PCs in with a BC cloud link

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Posted on by Lethiwe

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My Client can only login to BC from his work PC other devices dont allow when he tries to sign in with the same link

Does he need different user credentials for each PC?

Please assist

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Inge M. Bruvik 1,161 Moderator on at

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No, it is the Azure AD log in that will be used, so using different computers should not be a problem unless your Azure AD is prohibiting it.

What happens when he tries to log in from a different computer?

Any error message?

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YUN ZHU 98,358 Super User 2026 Season 1 on at

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Hi, This does not happen unless you are using Device licenses. So please confirm your license first.

https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/deployment/licensing#device-licenses

In addition, the following is the home page of BC login, you can let users try to log in on the following website.

Business Central Sign In | Microsoft Dynamics 365

Also, users may have their own Office 365 IDs, please try in incognito mode.

Hope this helps.

Thanks.

ZHU

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Lethiwe 135 on at

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Hi

They are using Essential licence.

They want to login to an app from the tablet, With their credential from O365

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Inge M. Bruvik 1,161 Moderator on at

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Please check with your system manager if there are any device restrictions in your Azure AD.

abouconde.com/.../

And if there are no restrictions you should raise a support ticket with Microsoft through your CSP partner to get their help to investigate this.

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Marco Mels Microsoft Employee on at

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Hello,

Though I am not entirely sure what is causing this, it could be that the user is automatically logon with another user account he is already sigined in with. The easiest way to overcome this, is to create a separate browser profile and synch that to all other devices.

But best course of action is to first share the error message when the user logs on via the other device.

You mentioned that it does not work via an app on the mobile device. Does it work when using a browser session using desktop experience on the device?

Hope this gives you a start.

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Lethiwe 135 on at

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No, They want to sign in the BC App on the tablet and it keeps saying "Not connected" Then gives the time and operation App ID

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Marco Mels Microsoft Employee on at

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Hello,

This means the BC App cannot reach the WebClient instance. Could it be that there are proxies preventing the connecting. The app needs a direct connection. You can start a browser on the device, and it should connect fine.

Thank you.

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Lethiwe 135 on at

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Hi

Please assist can we make the App to reach the webclient instance because they need to use the app instead of browser on their mobile device.

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Lethiwe 135 on at

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Hi

Can you guide me in terms of creating a separate browser profile and linking it to devices

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Amit 2,561 on at

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Hi,

Refer the below link

https://erpconsultors.com/create-user-in-d365-bc-saas-or-online-version/

Regards

Amit Sharma

www.erpconsultors.com

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