security privileges to open this window error message

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Posted on by falisalaam

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Hi,

We have a newly upgraded GP 2013 environment. I have two users who are coming across the following issue: when they go to transactions they see the following message: "You don't have security privileges to open this window error message. Contact your system administrator." I have looked at previous posts and have the role and security settings as they are described. It does not prevent a user from actually completing the intended action; they just click 'ok' and continue, but it does appear.

Any assistance appreciated.

Thank you.

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Frank Hamelly | MVP... 46,631 Moderator on at

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Which window is it producing this error?

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falisalaam 220 on at

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It appears in multiple places. One place is when a user goes to post a transaction.

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Bill Campbell 12 on at

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When you did the update did you also turn on additional features? Did you add any additional products to the system?

When a message like this appears there is either a modified Window being accessed or a modified report - neither of which the users have access to.

Check to see if there are any modified windows - less likely if you dont have 3rd party - but maybe some new feature is there that your users did not have access to in the prior version.

Let us know.

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falisalaam 220 on at

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Would that be the case even if other users have the same security access level to a company?

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Bill Campbell 12 on at

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To read more into this - you have 2 of 4 users getting the errors - all users have the same security rights?

Can you post a sample of one user screen that works and one example where it fails.

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falisalaam 220 on at

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It never fails. If you click ok, it goes away, and the user may proceed to do whatever they had intended.

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Bill Campbell 12 on at

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Please send a screen clip if you can.

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falisalaam 220 on at

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I just went to a user, and it occurs in the payables Transaction Entry after she clicks the 'Distribution' button. She clicks 'ok'. Then the Distribution screen opens. When she clicks on the 'Distribution Reference' line, it pops up again.

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KirkLivermont 5,985 on at

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It sounds like their is a dummy report being called. When we upgraded to GP 2013 I had this happen with a Manufacturing report and if I recall correctly it was the sales transaction entry window the user was actually going to. I believe the name of the report contained the word dummy but I don't recall the exact name. In the end I had to create a desql log to find out which report it was and then update the user security to allow them access to the report (even though there isn't an actual report in this case).

Let me know if you want the exact report name. I can look it up in the morning.

Regards,

Kirk

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Bill Campbell 12 on at

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Just following up to see if this has been resolved - with what Kirk has posted, wondering if you have solved this, if you would post the solution for the rest of the community.

Thanks.

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