Microsoft Dynamics SL (Archived)

SL 2015: Invoice and Memo screen crashes on Windows Server 2012 R2 (but not on 8.1)

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Database Server: Windows Server 2012 R2, SQL Server 2014

SL Server: Windows Server 2012 R2

Remote Desktop Server: Windows Server 2012 R2

Client: Windows 8.1

Right after clicking, but before it loads, the Invoice and Memo screen from any Windows Server 2012 R2 system we get "AR - Invoice and Memo has stopped working..." shown in the screenshot below. The event log entry is also below. This does not occur when launching the same screen from Windows 8.1. I can reproduce this on the SL Server and on the RDS Server. We need to get 2015 client running properly on Windows 2012 R2 so we can deploy via RemoteApp. I've tried running as administrator and turning off UAC (although UAC level is same on 8.1). All systems have the latest updates and no other software running. Any ideas?

Log Name:      Application
Source:        Application Error
Date:          10/31/2014 9:04:10 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      REDACTED
Description:
Faulting application name: 0801000.EXE, version: 9.0.20926.1, time stamp: 0x5425aad9
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eeb460
Exception code: 0xc000041d
Fault offset: 0x00012f71
Faulting process id: 0x51c
Faulting application start time: 0x01cff50adbb796ae
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\SL\Applications\AR\0801000.EXE
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 66e8656e-60fe-11e4-80bf-005056a2020d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-31T13:04:10.000000000Z" />
    <EventRecordID>1145</EventRecordID>
    <Channel>Application</Channel>
    <Computer>REDACTED</Computer>
    <Security />
</System>
<EventData>
    <Data>0801000.EXE</Data>
    <Data>9.0.20926.1</Data>
    <Data>5425aad9</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17278</Data>
    <Data>53eeb460</Data>
    <Data>c000041d</Data>
    <Data>00012f71</Data>
    <Data>51c</Data>
    <Data>01cff50adbb796ae</Data>
    <Data>C:\Program Files (x86)\Microsoft Dynamics\SL\Applications\AR\0801000.EXE</Data>
    <Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
    <Data>66e8656e-60fe-11e4-80bf-005056a2020d</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

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Adam Leonard 2,151 on at

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Having an issue with this screen. It will load in Form view, without the top menu bar (save, delete, etc.). You can't PV on the fields or switch to grid view. You can't close the screen without task manager. This is on the win 7 workstations but NOT on the server (not sure of OS specifics yet).

What's going on with this screen?

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Community Member on at

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I opened an incident with Microsoft and they discovered that libraries are missing from 2012 and 2012 R2 that are required for this screen. To install these libraries use their instructions below:

At this time the issue appears to be that the Microsoft.reportview.winforms version 10.0 is missing.

A customer’s process mon trace tends to confirm this. Also if we install this on a machine with the error, the error goes away.

Download:

www.microsoft.com/.../details.aspx

Install and try again.

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Steve Martin 90 on at

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Adam, did you ever have success with the windows 7 machines?

I have a client with 4 windows 7 machines and none of them will open the invoice and memo screen. I have applied the reportviewer.exe fix and still no luck.

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mattfrsn 5 on at

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Steve, I applied this on Windows 7 Pro 64x machines and it did resolve it. Did you find a resolution?

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Butch Adams 4,763 on at

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I had to use the reportviewer.exe fix on my clients machines today.

Steve, make sure your .nets are up to date as well.

...b

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Community Member on at

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I know this might be a little late, but is the windows 7 machine this inside a workgroup or a domain? I just did an install where there was no domain controller, and the screen crashed after I did an install and restarted the machine ( but opened and ran previous to this). I determined it was access rights between the server and the client. The work around was to add the Application server (the server/machine with the full instation of dynamics on it) to the "Internet options"-> "security" tab -> " trusted sites" and added the named server, (clearly unchecking the require server verification for all sites in the zone). After adding this, I was able to open dynamics on the windows 7 machine and get the hotfixed screen to work. It took a little bit of time to figure this out, but it works!

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