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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Return and charge back...
Microsoft Dynamics RMS (Archived)

Return and charge back to a credit card

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Posted on by dblair11 120

We're having some issues with returns that are mailed out.

If we have someone return merchandise I'm wondering if we can have the system pull up the original transaction AND return portions of the order and then have the credit card on file refunded for those items.

We can pull up and do the returns, but when we come to refunding the customer we have to call them to get their credit card info and we then have the issue of human error where we might transpose the number while keying it in or the customer may mix them up when issuing it.

So if the system could pull the credit card number that was used for the transaction and then put that into the credit card box would be perfect.

Thanks for any help.

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    RMS does not store credit card numbers, so that is not possible.

    If RMS does store any type of credit card info, it is encrypted and the decyrption technique is not made available to implement what you are requesting.

  • Community Member Profile Picture
    Community Member on at

    We use card safe from New West Technologies for our solution. This addon captures the credit card information and allows us to access it for situations like this and  also if we have a technical error in settling the EDC. It has been a very useful tool for us. I hope this helps

  • RON LIME Profile Picture
    RON LIME 245 on at

    PCI prohibits retailers from retaining full account numbers and/or track data. Big retailers that are able to retrieve your card # from a prior purchase have to set up 'Tokenization' or a PCI certified equivalent. Tokenization is when the processing bank returns a 'one time' credit card # to you when you authorize that you ARE allowed to store. You (and only you) can later present this 'token' to the bank and THEY look up the true account number for you.

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