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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Is it possible on Dyna...
Microsoft Dynamics CRM (Archived)

Is it possible on Dynamics CRM assign one case to two owners on CRM

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Posted on by Community Member

Hi Team,

Please help me, is there any option assign one case to two owners. when i generating case on CRM . If yes please guide me how to do it?

Thanks,

Sanjeev Pandey

*This post is locked for comments

  • Community Member Profile Picture
    Community Member on at
    RE: Is it possible on Dynamics CRM assign one case to two owners on CRM

    Hi,

    It is my pleasure.

    BR,

    Judy

  • Community Member Profile Picture
    Community Member on at
    RE: Is it possible on Dynamics CRM assign one case to two owners on CRM

    Thanks Judy for information............ i hope it will be helpful to me.

  • Community Member Profile Picture
    Community Member on at
    RE: Is it possible on Dynamics CRM assign one case to two owners on CRM

    Thanks Judy for the information............

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Is it possible on Dynamics CRM assign one case to two owners on CRM

    Hi,

    First, since owner field is a lookup and it can only hold one value, it won't be possible to select two users, however you can assign it to a Team (multiple members).

    The other way would be to use Access Teams where you can have multiple people having rights onto same record.

    Hope it helps.

    BR,

    Judy

    --------------------------------

    Appreciate to Mark as Answer if it is useful.

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Is it possible on Dynamics CRM assign one case to two owners on CRM

    Hi,

    You cant assign 1 case to 2 owners, but however you can use Team to achieve it, but this end up you will have hundred or thousand of teams, not easy to maintain, I personally will not go for this.

    Besides that, you can try the below suggestion, i will go for access team.

    community.dynamics.com/.../teams-owner-vs-access-teams

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