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Hi Team,
Please help me, is there any option assign one case to two owners. when i generating case on CRM . If yes please guide me how to do it?
Thanks,
Sanjeev Pandey
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Hi,
You cant assign 1 case to 2 owners, but however you can use Team to achieve it, but this end up you will have hundred or thousand of teams, not easy to maintain, I personally will not go for this.
Besides that, you can try the below suggestion, i will go for access team.
community.dynamics.com/.../teams-owner-vs-access-teams
First, since owner field is a lookup and it can only hold one value, it won't be possible to select two users, however you can assign it to a Team (multiple members).
The other way would be to use Access Teams where you can have multiple people having rights onto same record.
Hope it helps.
BR,
Judy
--------------------------------
Appreciate to Mark as Answer if it is useful.
Thanks Judy for the information............
Thanks Judy for information............ i hope it will be helpful to me.
It is my pleasure.
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