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Supply chain | Supply Chain Management, Commerce
Suggested Answer

Sales return process using advanced warehouse management

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Posted on by 15

Hi experts,

I got below link from MS docs. Below flowchart for sales return is clear for non-wms process, before the disposition code is applied we are able to do quality inspection and based on the inspection outcome we are able to determine if we want to put it back to warehouse, scrap, return it back to customer, etc

How can we achieve the same using advanced warehouse management? While receiving the RMA, disposition code is mandatory and not sure which one to select because the items are not yet to be inspected? The status of the RMA line is registered with the disposition code used while receiving, Any workaround plz? Thanks

https://docs.microsoft.com/en-us/dynamics365/supply-chain/warehousing/sales-returns

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I have the same question (1)
  • Suggested answer
    saurabh bharti Profile Picture
    15,039 Moderator on at

    why don't you use the quarantine management ? at the time of return put this in to quarantine warehouse perform inspection , once sacksful move to actual warehouse?

  • D365AXUser Profile Picture
    15 on at

    Saurabh, Quarantine management is not supported for advanced warehousing. While ending the quarantine process you will get an Error.

  • JiwanWanji9 Profile Picture
    365 on at

    That's right! Disposition code is mandatory while receiving RMA via warehouse app and Quarantine process is not supported for advanced warehouse.

    The flowchart you have added above applicable for warehouses not enabled for advance warehousing. Did you reach out to MS support for this query? looks like design limitation while receiving via warehouse app.

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