Dynamics Community Forum Thread Details

Sales Return Order process for Assemble-to-Order products.

Hi folks,

I'm struggling with the Sales Return Order process for our business. We need assemble-to-order items to have their BOM assembly reversed once it has been returned back to us.
I have tried the following steps:
1. I posted a sales credit note by copying the sales invoice, however, the reversal doesn't undo the Assembled product. When I go to Posted Assembly Orders, the /Undo Assembly Orders/ function is greyed out.
2. I posted a sales credit note by copying the sales invoice. Select the line with /Assembled-to-order/ item and click /Explode BOM/. As soon as I did this the unit price for the assembled product is wiped off.

I need to do a dummy entry for the price of the Assembled item against the GL Account that it is posted to originally.
This is not ideal as user may forget to do this and the sales invoice is not reversed out properly.

Please advise any other option that I can do.
What I want to achieve is:
1. Reverse the Sales Invoice amount in total
2. Reverse the Assembled product back to the component level
Thank you.

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Inventory and warehouse management

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