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Small and medium business | Business Central, N...
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Sales Return Order process for Assemble-to-Order products.

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Posted on by 3
Hi folks,
 
I'm struggling with the Sales Return Order process for our business. We need assemble-to-order items to have their BOM assembly reversed once it has been returned back to us.
I have tried the following steps:
1. I posted a sales credit note by copying the sales invoice, however, the reversal doesn't undo the Assembled product. When I go to Posted Assembly Orders, the /Undo Assembly Orders/ function is greyed out.
2. I posted a sales credit note by copying the sales invoice. Select the line with /Assembled-to-order/ item and click /Explode BOM/. As soon as I did this the unit price for the assembled product is wiped off.

I need to do a dummy entry for the price of the Assembled item against the GL Account that it is posted to originally.
This is not ideal as user may forget to do this and the sales invoice is not reversed out properly.

Please advise any other option that I can do.
What I want to achieve is:
1. Reverse the Sales Invoice amount in total
2. Reverse the Assembled product back to the component level
Thank you.
  • Suggested answer
    Shauna Langley Profile Picture
    Shauna Langley 705 Super User 2024 Season 2 on at
    Sales Return Order process for Assemble-to-Order products.
    Hi,
     
    I believe that you can only undo an assembly order as long as you have not shipped out the item.  I tried a couple of examples and I was able to undo an assembly that still had the full remaining qty on the ILE, whereas if I shipped it then I wasn't able to undo the assembly order.
     
    You can create a sales return order to reverse the invoice but you might just need to post +ve and -ve adjustments to correct the stock.
     
    Try this link as well to see if it is possible to undo the shipment?
     
     
    Hope that helps,
    Shauna

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