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Microsoft Shopify Connector

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Posted on by 25

In my settings, I have prevented negative inventory to Shopify but still, it goes negative to the Shopify store. Please guide me anyone in this regard.

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  • SadafAfzal Profile Picture
    SadafAfzal 25 on at
    RE: Microsoft Shopify Connector

    Thank you, Maria,

    Yes, it clarifies the purpose of the "Deny" option.

  • Suggested answer
    RE: Microsoft Shopify Connector

    Hello Sadaf, 

    No need to create a support request.

    I was able to clarify this with Product Team.

    The setting Default Inventory Policy is for product created on Shopify side, when exporting items from BC.

    When you set it to Deny, it means the user cannot buy the product on Shopify if stock is zero or less. 

    However, system will export the stock info as it is - if BC has negative stock, this negative numbers will be exported to Shopify.

    You can see this setting reflected in Shopify Product:

    pastedimage1654610841995v1.png

    There are some plans to improve and make BC fields usage more clear in future.

    Hope this information can clarify your doubt.

    Thank you.

  • Suggested answer
    RE: Microsoft Shopify Connector

    Hi Sadaf, 

    I believe I could repro the same you are describing, right?

    pastedimage1654527526244v2.png

    pastedimage1654527512225v1.png

    Could you please log a support request so this situation can be verified by our Support Team?

    If you are a customer, please contact your partner to raise the support request on our behalf. 

    Thank you in advance.

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